Eloise Yagnesak
Franklin,MA
Summary
Customer service professional with 4+ years of experience supporting daily operations, handling cash and transactions, resolving customer concerns, and training employees. Dependable and organized, with strong communication skills and the ability to manage competing priorities in fast paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Receptionist/Front Desk Associate
Wag-A-Brew
Millis, Massachusetts
09.2026 - Current
- Maintained visitor logs and reception records.
- Resolved routine questions with professional and courteous service.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or POS terminals according to company policies and procedures.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted guests and clients at front desk, supporting smooth daily operations.
Receptionist/Doggy Daycare Associate
Happy Tails Doggy Daycare
Franklin, MA
08.2026 - 11.2026
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Inspected dogs for signs of stress, illness, or injury
- Logged attendance, behavior notes, and incident reports for daycare records
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
- Kept accurate records of each dog's activities during their stay at the daycare center.
- Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
- Recommended additional services such as training classes or boarding options based on individual pet needs.
- Participated in team meetings to discuss strategies for providing quality services to clients.
Private Childcare Provider
Private Family Employer
Norwood, MA
03.2026 - 10.2026
- Supervised safe play, outings, and transportation.
- Supported bedtime routines and calm transitions.
- Provided supervision and guidance to ensure safety of children in all situations.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Provided direct care services for children of varying ages.
- Managed daily childcare routines for private household family.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Met and communicated regularly with parents to discuss children's activities and development.
Customer Service Specialist Head Cashier
Big Y Foods Inc.
Franklin, MA
07.2021 - 11.2025
- Processed efficient and accurate cash, check, debit and credit card payments using POS system.
- Operated registers, processed payments, and balanced cash drawers at Big Y Foods.
- Supervised front end cashiers and customer service during Big Y Foods store shifts.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained new cashiers on checkout procedures and service standards.
- Coordinated cashier breaks, lane coverage, and front end workflow.
- Resolved customer concerns with courteous service and clear communication.
- Greeted customers and provided excellent customer service.
- Assisted customers with returns, price checks, and store policy questions.
- Answered phone calls promptly and professionally.
- Upheld company standards for quality assurance throughout all aspects of customer service.
- Assisted coworkers with tasks as needed.
- Operated cash register, handled payments, and maintained accurate records of transactions.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
In Progress - Psychology
Massachusetts Bay Community College
Wellesley Hills, MA 09.2026 - 11.2026
Franklin High School
Franklin, MASome College (No Degree) - Psychology
University of Rhode Island
Kingston, RISome College (No Degree) - Psychology
Bristol Community College
Fall River, MASkills
- Reception desk management
- Appointment scheduling
- Scheduling
- Data entry
- POS systems
- Cash handling
- Team coordination
- Employee training
- Multitasking and prioritization
- Time management
- Client relations
- Phone etiquette
- Verbal and written communication
- Professional demeanor
- Care planning
- Information protection
- Staff management
- Employee training
Certification
- Massachusetts Life Insurance Broker License
- CPR/First Aid Certified
- Dog Handler Academy course
- Valid drivers license
Timeline
Receptionist/Front Desk Associate
Wag-A-Brew
09.2026 - Current
In Progress - Psychology
Massachusetts Bay Community College
09.2026 - 11.2026
Receptionist/Doggy Daycare Associate
Happy Tails Doggy Daycare
08.2026 - 11.2026
Private Childcare Provider
Private Family Employer
03.2026 - 10.2026
Customer Service Specialist Head Cashier
Big Y Foods Inc.
07.2021 - 11.2025
Franklin High School
Some College (No Degree) - Psychology
University of Rhode Island
Some College (No Degree) - Psychology
Bristol Community College