Shandra Garcia
Boise,ID
Summary
Dynamic operations manager with a strong background in corporate call centers and luxury rental management. Over 7 years of experience in talent acquisition, performance management, and field logistics. Recognized for driving significant improvements in customer satisfaction through effective vendor relations and operational strategies. Proficient in training technical systems and optimizing workflows for enhanced service delivery.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Operations Manager
Premium Rentals
Meridian, Idaho
01.2018 - Current
- Managed daily field operations to ensure efficient rental processes.
- Supervised field staff, providing guidance and support on operational tasks.
- Organized training sessions for new hires in order to ensure they are properly prepared for their roles.
- Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
- Developed strategies for improving customer service experience in the field.
- Identified opportunities for cost savings through process improvements or alternative sourcing methods.
- Managed inventory control processes and maintained accurate stock levels.
- Developed and implemented standard operating procedures for improved workflow.
- Coordinated staff scheduling to optimize resource allocation and coverage.
- Facilitated training sessions to enhance employee skills and knowledge retention.
- Oversaw daily operations to ensure efficiency and productivity across teams.
- Collaborated with cross-functional teams to resolve operational challenges effectively.
- Analyzed process performance data to identify areas for improvement continuously.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Owner/Operator
Shan’s Shine
Boise, Idaho
01.2020 - 04.2026
- Managed daily operations and ensured efficient workflow within the business.
- Developed marketing strategies to increase brand awareness and customer engagement.
- Oversaw financial management, including budgeting and expense tracking.
- Built strong relationships with suppliers to ensure quality inventory supply.
- Trained and mentored staff to enhance team performance and skill development.
- Implemented customer service protocols to improve client satisfaction levels.
- Researched industry trends to identify new opportunities for growth and innovation.
- Maintained relationships with existing clients by providing superior customer service.
Team Manager
T-Mobile
Meridian, Idaho
01.2013 - 01.2017
- Set goals for performance and deadlines to comply with company plans and vision.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Coached team for success by using corrective action processes.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
- Resolved customer complaints by providing effective solutions and support.
- Coordinated training programs for new hires and ongoing staff development.
- Implemented strategies to improve operational efficiency and service quality.
Skills
Core Competencies: Field Logistics, Talent Acquisition & Recruitment, Performance Management, Strategic Workforce Scheduling, Guest Experience & Customer Success, Vendor & Client Relations
Systems & Software: Proficient in Property Management Systems (PMS), CRM platforms, Workforce Management Scheduling software, and Operational Analytics tools
Timeline
Owner/Operator
Shan’s Shine
01.2020 - 04.2026
Operations Manager
Premium Rentals
01.2018 - Current
Team Manager
T-Mobile
01.2013 - 01.2017