Eloy Rodriguez
Grand Prairie,TX
Summary
Seasoned Director of Operations with 15+ years of experience in managing cross-functional teams, developing and implementing best practices, and driving cost savings by using lean principles and continuous process Improvement to reduce waste . Proven track record of increasing productivity, reducing waste, and improving efficiency. Skilled in financial analysis, procurement management, and logistics. Proficient in Microsoft Office and Power BI.
Overview
25
25
years of professional experience
Work History
DolEx Dollar Express
Arlington, TX
03.2023 - Current
- Oversaw operations for multi-location organization, managing budgeting, staffing, and performance metrics.
- Developed and implemented standard operating procedures to ensure consistency across locations.
- Negotiated contracts with vendors, securing optimal pricing and service levels.
- Implemented inventory management system, achieving twenty-five percent reduction in stock outs.
- Analyzed financial data regularly to pinpoint improvement areas and cost-saving opportunities.
- Secured favorable supplier terms, generating annual savings of $300,000.
- Applied lean manufacturing principles to boost production efficiency and reduce waste.
- Led continuous improvement initiatives, resulting in twelve percent increase in productivity.
Director of Operations
DolEx Dollar Express
Arlington, TX
01.2018 - 03.2023
- Identified savings in telephony, branch connectivity, and equipment, generating yearly savings of $148,828.33.
- Managed day-to-day operations of Help Desk team with 28 members supporting 1,500 users across US, Mexico, Dominican Republic, and Spain.
- Negotiated new 'Fuze' contract maintaining total licenses from 2018, achieving net yearly savings of $158,469.00.
- Deployed 450 CradlePoint E300 edge routers in 2020, improving store connectivity and reducing Wireless MRC by $96,000 annually.
- Eliminated reliance on external USB modems, ensuring 99.9% uptime and superior connection speed.
- Oversaw development of new Web-POS to replace five legacy POS systems, mitigating risks associated with unsupported technology.
- Led creation of backup Contact Center solution using Amazon Connect, securing AWS funds for Proof of Concept implementation.
- Developed IVR solution via Google Cloud to direct customers to nearest locations based on Zip Codes, handling 35% of daily calls.
Director of Infrastructure & Store Operations
DolEx Financial Services
Arlington, TX
01.2014 - 12.2017
- Directed tech support and store connectivity initiatives across multiple regions.
- Executed migration of hardware to data centers, enhancing disaster recovery strategies.
- Trained over 1,200 employees on best practices for POS applications and new technologies.
- Designed surveillance systems with IP PTZ cameras for real-time monitoring across 500 locations, achieving $400K annual savings on a $185K budget.
- Developed an automatic failover solution from broadband to wireless for 500 locations, ensuring 99.7% uptime on a secure VPN network.
- Established NOC and security monitoring teams to oversee alarm systems and surveillance after hours.
- Replaced standalone Cisco routers with cloud-based cradle point solutions for centralized management.
- Eliminated POTS and implemented SaaS VOIP across 500+ locations, realizing $600K in yearly savings while investing $500K in upgraded phone systems.
Sr. Operations & Help Desk Manager
DolEx Dollar Express
Arlington, TX
01.2011 - 12.2013
- Oversaw day-to-day 24/7 operations support and security team management.
- Achieved promotion to Senior Operation and Help Desk Manager following consolidation of multiple functions.
- Managed product development, testing, and implementation of best practices to enhance efficiency.
- Directed Help Desk Team, averaging 575 support calls weekly with 94.5% satisfaction rate.
- Implemented Mobile Device Management for enhanced security of mobile devices.
- Optimized wireless service plans, eliminating unnecessary services and reducing costs by $45,000 annually.
Business Analyst | Testing
DolEx Dollar Express
Arlington, TX
01.2008 - 12.2010
- Conducted nationwide testing for all DolEx applications to enhance money transfer portfolio and efficiency.
- Developed check cashing solutions, standardizing hardware to optimize operations.
- Implemented printer roll-out using MICR printers, generating annual savings of $175K.
- Organized integration of DolEx POS Software with European money transfer systems.
- Coordinated installation of new POS software for a company in Spain.
- Optimized DolEx POS Software installation processes in Spain for improved functionality.
Help Desk Manager
DolEx Dollar Express
Arlington, TX
07.2003 - 07.2008
- Established and led DolEx Help Desk Team to enhance operational efficiency.
- Standardized equipment to minimize costs and reduce downtime.
Help Desk Team Leader & Trainer
DolEx Dollar Express
Arlington, TX
01.2003 - 06.2003
- Transitioned to team leader while continuing development of team members and creating best practices for new Support Help Desk team.
Senior Help Desk Technician
DolEx Dollar Express
Arlington, TX
12.2001 - 12.2002
- Executed relocation initiative to establish a centralized help desk in Arlington, TX.
- Formulated migration strategy for 23 onsite support technicians to reduce staff to 8.
- Developed candidate profile and conducted comprehensive training for all new hires.
Support Technician
DolEx Financial Services
Chicago, IL
01.2000 - 12.2000
- Delivered onsite and phone technical support for 23 Illinois stores.
- Configured and set up hardware and proprietary software to ensure optimal performance.
- Resolved all technical issues across 23 stores through effective communication and troubleshooting.
Education
Bachelor of Science - Electronics and Communications
University of Zacatecas
06.2025
Bachelor of Arts - Computer Information Systems and Management
National-Louis University
06.1994
Skills
- Vendor management
- Project leadership
- Operational risk management
- Financial analysis
- Data analysis skills
- Logistics
- Supply chain management
- Field service
- Microsoft Office
- Disaster recovery
Timeline
DolEx Dollar Express
03.2023 - Current
Director of Operations
DolEx Dollar Express
01.2018 - 03.2023
Director of Infrastructure & Store Operations
DolEx Financial Services
01.2014 - 12.2017
Sr. Operations & Help Desk Manager
DolEx Dollar Express
01.2011 - 12.2013
Business Analyst | Testing
DolEx Dollar Express
01.2008 - 12.2010
Help Desk Manager
DolEx Dollar Express
07.2003 - 07.2008
Help Desk Team Leader & Trainer
DolEx Dollar Express
01.2003 - 06.2003
Senior Help Desk Technician
DolEx Dollar Express
12.2001 - 12.2002
Support Technician
DolEx Financial Services
01.2000 - 12.2000
Bachelor of Science - Electronics and Communications
University of Zacatecas
Bachelor of Arts - Computer Information Systems and Management
National-Louis University
Similar Profiles
Yennyfer SanchezYennyfer Sanchez
Customer Service Officer at Dolex Dollar Express IncCustomer Service Officer at Dolex Dollar Express Inc
Cecilia FitzgeraldCecilia Fitzgerald
Front Desk Assistant at Dolex Dollar Express IncFront Desk Assistant at Dolex Dollar Express Inc
Estrella MendozaEstrella Mendoza
Sales Associate at Dolex Dollar Express IncSales Associate at Dolex Dollar Express Inc
Tatenda MudzudzuTatenda Mudzudzu
Senior Marketing Manager at Pertinent Eco-SolutionsSenior Marketing Manager at Pertinent Eco-Solutions
Wendy RubioWendy Rubio
Cashier at H-E-BCashier at H-E-B