Elsa Maldonado
Kyle,TX
Summary
Attentive retail professional brings 14 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of Sales and Customer Service. People- and service-oriented leader with positive attitude and remarkable work ethic.
Overview
15
15
years of professional experience
Work History
Key Holder
Hugo Boss
10.2023 - Current
- Marked-down clearance items and relocated merchandise to proper store areas.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Warehouse Worker
FedEx
03.2022 - 04.2023
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Loaded, unloaded, and moved material to and from storage and production areas.
Grammar Teacher
Alegria School
06.2010 - 05.2017
- Created and developed lesson plans to meet students' academic needs.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Education
Certificate Teacher - Education
Universidad Tecnologica
Cadereyta NL Mexico05-2016
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Daily reporting
- Inventory monitoring
- Employee scheduling
- Opening and closing coordination
- Sales floor organization
- Inventory and stocking
- Handling complaints
- Cash handling and reconciliation
Languages
Spanish
Native or Bilingual
Timeline
Key Holder
Hugo Boss
10.2023 - Current
Warehouse Worker
FedEx
03.2022 - 04.2023
Grammar Teacher
Alegria School
06.2010 - 05.2017
Certificate Teacher - Education
Universidad Tecnologica
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