Elsa Sandoval
Rio Rico,AZ
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
United Community Health Center
Green Valley, Arizona
10.2024 - Current
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Administered vaccines and immunizations as required by state laws.
Assistant Manager/Certified Cargiver
Royal Assisted Living Inc
Rio Rico, AZ
03.2020 - Current
- Manage food inventory and order food for residents weekly
- Manage assisting living home
- Administrative Duties
- Creating schedules for staff
- Training for continue education
- New hire training
- Admissions
- Give tours of assisted living home
- Med tech
- Created policies and procedures for Company
- Answer phone calls
- Customer Service
- Billing insurances
- Billing families
- Service Plans
- Manage inventory
- Manage temperature logs
- Manage controlled medication logs
- Order medication refills
- Help residents with all ADL's
- Manage to keep home safe and clean for residents.
Medical Assistant
Red Mountain Weight Loss
Tucson, AZ
08.2019 - 01.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
Cleaning
Sandoval's Cleaning
Rio Rico, AZ
01.2012 - 12.2019
- Manage
- Clean homes
- Clean offices
- Clean schools
- Mop
- Sweep
- Dust
- Deep clean
- Vacuum
- Take out trashes put new bags.
Medical Assistant
Paloma Medical Group
Tucson, AZ
03.2019 - 05.2019
- Assisted physicians and nurses in patient examinations, procedures, and resident's
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Coordinated referrals to specialists or other healthcare providers based on physician recommendations
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
- Contributed to a positive work environment through effective communication with colleagues
- Assisted with administrative tasks such as filing documents or processing paperwork
- Closely monitored inventory levels of vaccines or medications requiring special storage conditions
- Responded quickly during emergencies or urgent situations within the clinic setting
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
- Provided support during medical procedures by preparing equipment, sterilizing instruments, or assisting with wound care
- Safely disposed of biohazardous waste materials according to established protocols
- Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
- Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations
- Maintained up-to-date knowledge of medical terminology, procedures, medications, and healthcare regulations
- Educated patients on proper use of medical devices such as crutches, braces, or nebulizers
- Completed my externship here.
Front Office Assistant
Cochise College
Nogales, AZ
08.2011 - 08.2014
- Customer service
- Admissions
- Paperwork/filing
- Assist teachers in classes
- Answer phone calls
Education
Assisting Living Facility Manager Certificate - Management
ACME’s Assisting Living Facility Manager Training
Tucson, AZ04-2022
Certified Caregiver - Caregiving
ACME’s Caregiver Certification Program
Tucson, AZ02-2020
Medical Assistant Certification - Medical Assisting
Pima Medical Institute-Tucson
AZ03-2019
GED -
Public Instruction Arizona Department of Education
Phoenix, AZ05-2018
Skills
- Communication skills
- Bilingual
- Customer service
- EMR systems
- ECW
- Experience Administering Injections
- Patient Care
- Phlebotomy
- Medical Office Experience
- Medication administration
- Clinic
- Medical terminology
- HIPAA
- Documentation review
- Windows
- Patient service
- Pediatrics
- Team motivation
- Employee engagement
- Laboratory testing
- HIPAA compliance
- Appointment scheduling
- Effective communication
- Time management
- Adaptability
- OB/GYN procedures
- Sterilization techniques
- Patient flow management
- Venipuncture and phlebotomy
- EKG administration
- Vital signs monitoring
Certification
- Adult first aid/ CPR AED, 02/01/23, 02/01/25
- Fingerprint Clearance Card, 09/01/20, 09/01/26
- Food handlers, 06/01/23, 06/01/26
- Article 9 Course, 11/01/23, 11/01/26
- Assisted Living Facility Manager Training Program, 04/01/22, Present
- Certied Caregiver NCIA/ALFM Board Examiners Approved, 02/01/20, Present
- Medical Assistant, 03/01/19, Present
- State of Arizona High School Equivalency, 05/01/18, Present
Timeline
Medical Assistant
United Community Health Center
10.2024 - Current
Assistant Manager/Certified Cargiver
Royal Assisted Living Inc
03.2020 - Current
Medical Assistant
Red Mountain Weight Loss
08.2019 - 01.2020
Medical Assistant
Paloma Medical Group
03.2019 - 05.2019
Cleaning
Sandoval's Cleaning
01.2012 - 12.2019
Front Office Assistant
Cochise College
08.2011 - 08.2014
Assisting Living Facility Manager Certificate - Management
ACME’s Assisting Living Facility Manager Training
Certified Caregiver - Caregiving
ACME’s Caregiver Certification Program
Medical Assistant Certification - Medical Assisting
Pima Medical Institute-Tucson
GED -
Public Instruction Arizona Department of Education