ELSA ST. ANGE
Brooklyn,NY
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager.Supervisor
Platinum Home Health
Brooklyn, NY
11.2022 - 03.2024
- Participated in interdisciplinary team meetings with other health professionals to coordinate services for complex cases.
- Provided resources and referrals to clients as needed.
- Developed and implemented policies and procedures for case management staff.
- Analyzed data from reports on caseloads, outcomes and trends in order to identify areas of improvement.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Career Counselor/Case Manager
Jericho Project- Bronx, NY/Broadway NY.
NEW YORK, NY
02.2019 - 07.2022
- Developed individualized action plans for clients seeking employment or transitioning into new careers.
- Conducted workshops on topics such as resume writing, interviewing techniques, networking strategies, and job search resources.
- Advised clients on the importance of continuing education in order to stay competitive in the job market.
- Offered support services such as referrals for additional assistance when needed.
- Integrated current job search knowledge and technologies into training and manuals.
Medical Intern
Maimonides Medical Center
Brooklyn, NY
02.2021 - 05.2021
- Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings
- Completed daily rounds to check on patients and identify any reasons for concern
- Exercised confidentiality and abided by HIPAA rules and regulations.
- Work with over 600 asylum seekers monthly
- Provide housing and immigration assistance
Medical Assistant
PM Pediatrics Management Group
Brooklyn, NY
06.2018 - 07.2019
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Kept facility stocked with necessary supplies, equipment, and instruments
- Reviewed treatment sheets for consistency, completeness, and accuracy
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Medical Assistant Intern
Central Medical Services of Westrock
Brooklyn, NY
11.2017 - 02.2018
- Front desk receptionist and scheduled appointments
- Inventoried supplies and escorted patients to exam rooms
- Reviewed medical records and translated for Creole speaking patients
- Entered patient services into records with high accuracy
- Protected confidentiality of all patient care information and treatments to prevent breach of data
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses
- Performed routine tests such as urine dip stick, vision, and hearing tests
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests
- Sterilized medical instruments to streamline procedural use
- Completed and submitted clinical documentation in accordance with agency guidelines
- Developed efficient filing system, decreasing patient chart retrieval time 90%
- Escorted patients to examination rooms, prepared them for physician exams, and documented medical histories
- Transcribed medical reports for variety of physicians in hospital setting, maintaining 90% accuracy rate
- Monitored patient stability by checking vital signs and weight
- Corresponded with patients via phone, fax, email, and in person to schedule appointments and answer inquiries
- Compiled statistical data, such as patient admissions, discharges, births, deaths, and types of treatment administered
- Measured urine specimens and delivered to laboratory.
Supply Specialist
US Department of Veterans Affairs
New York, NY
05.2007 - 02.2015
- Managed shipment schedules which increased productivity by 24% and cut cost by $1,500 monthly
- Coached fifteen employees and assisted with quarterly performance reviews based on established criteria and standards
- Maintained 100% accountability of all assigned equipment valued at more than $25M
- Monitored trends with potential to affect supply accountability to identify and rectify performance factors
- Streamlined and monitored HAZMAT program by monitoring inventory and ordering supplies.
Education
Master of Public Health -
Long Island University
Brooklyn, NY05-2023
Bachelor of Science - Healthcare Management
LONG ISLAND UNIVERSITY
Brooklyn, NY05-2021
Skills
- Medical Records Inventory and Supply Management
- Phlebotomy EMR / EHR
- Scheduling, Filing, Billing, and Insurance Verification
- Patient Care & CPR Certified
- Microsoft Office Suite and Computer Proficient
- Performance & Cultural awareness reviews
- Translation
- Well-organized, Team-player
- Human Resources
- Medical Billing and coding
- Supervisor
- AWARDS, EMR, CARES utilization
- Case Management
- Needs Assessment
- ILP and assessments
- Housing assessment
Certification
- Phlebotomy
- Snellen Eye Tests
- Specimen Collection
- EKG/ECG
- Pulmonary Function Tests Medical Assistant
- Basic Lab Tests Billing an Coding
- Vital Signs
- Appointment Scheduling
- Patient Histories
- Hematology
- Insurance Verification
- Urinalysis
- Billing and Invoicing
Accomplishments
- Army Commendation Medal(4thAward) ● Army Achievement Medal(2ndAward) ● Army Good Conduct Medal(3rdAward) ● Iraq Campaign Medal ● Korea Defense Service Medal ● Global War on Terrorism Medal Recognized for going beyond the call of duty
- Recognized for outstanding dedication to patient care
Education
- Master's of Public Health, 05/2023
- Bachelor's, Healthcare Management, Long Island University, Brooklyn, NY, 05/2021
- Certificate, Medical Assistant, Allen School of Health Sciences, Brooklyn, NY, 06/2010
- High School Diploma, Leon Hess Comprehensive Secondary School, Castries, LC, 2010
Awards
- Army Commendation Medal (4th Award)
- Army Achievement Medal (2nd Award)
- Army Good Conduct Medal (3rd Award)
- Iraq Campaign Medal
- Korea Defense Service Medal
- Global War on Terrorism Medal
Affiliations
- Recognized for going beyond the call of duty ● Recognized for outstanding dedication to patient care
Languages
Creole
Professional
Timeline
Case Manager.Supervisor
Platinum Home Health
11.2022 - 03.2024
Medical Intern
Maimonides Medical Center
02.2021 - 05.2021
Career Counselor/Case Manager
Jericho Project- Bronx, NY/Broadway NY.
02.2019 - 07.2022
Medical Assistant
PM Pediatrics Management Group
06.2018 - 07.2019
Medical Assistant Intern
Central Medical Services of Westrock
11.2017 - 02.2018
Supply Specialist
US Department of Veterans Affairs
05.2007 - 02.2015
Master of Public Health -
Long Island University
Bachelor of Science - Healthcare Management
LONG ISLAND UNIVERSITY
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