Elsabeth Abebe
Silver Spring,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
CVS
Columbia, United States
11.2020 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered basic technical support for clients on wide range of company products.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
IT - COLLEGE CERTIFICATE iN IT
ADDIS ABABA COLLEGE
ADDIS ABABA02.2009
Skills
- Call Documentation
- MS Office Proficiency
- Customer Data Confidentiality
- Customer Retention Strategies
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
reading books, traveling
I basically read historical fiction books . One of my favorite author is ken follet who has written the. book 'pillars of the earth'.
My second hobby would be traveling . have traveled over different states from the east to the west. For me i find travelling like a source of therapy whereby i get to be in a different environment and meet new people too.
Timeline
Customer Service Associate
CVS
11.2020 - 04.2022
IT - COLLEGE CERTIFICATE iN IT
ADDIS ABABA COLLEGE
Similar Profiles
Camron CooperCamron Cooper
Retail Store Manager/ Pharmacy Tech Trainee at CVSRetail Store Manager/ Pharmacy Tech Trainee at CVS
Nathan LevinskyNathan Levinsky
Operations Supervisor at CVSOperations Supervisor at CVS
Niza SikapizyeNiza Sikapizye
Store Associate at CVSStore Associate at CVS
Aaliyah BraddyAaliyah Braddy
Shift Supervisor at CVSShift Supervisor at CVS
Lanita CallahanLanita Callahan
Classroom Teacher at Montgomery County Public SchoolsClassroom Teacher at Montgomery County Public Schools