Elshaun Robinson
188 Dove Court,VA
Summary
Dynamic and results-driven professional with extensive experience at Foodlion Grocery Store, excelling in customer service and food preparation. Proven track record in enhancing sales through effective merchandising strategies and employee supervision. Skilled in maintaining sanitation standards and adhering to health regulations, ensuring optimal product quality and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Deli Manager
Foodlion Grocery Store
02.2025 - 11.2025
- Assisted in daily deli operations, ensuring product quality and freshness.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Collaborated with team members to maintain cleanliness and organization in the deli area.
- Executed daily food preparation tasks, adhering to health regulations and company standards.
- Participated in promotional activities, enhancing customer engagement and sales in the deli department.
- Addressed customer inquiries promptly, providing exceptional service to enhance satisfaction levels.
- Monitored equipment functionality, reporting maintenance needs to ensure operational efficiency.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Implemented cost-saving measures through waste reduction initiatives and improved purchasing practices.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
Assistant Manager
Popshelf
03.2024 - 01.2025
- Assisted in managing daily store operations, ensuring optimal customer service and satisfaction.
- Trained and mentored new staff on sales techniques and company policies.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Analyzed sales data to identify trends and recommend adjustments to merchandising displays.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Answered questions about store policies and addressed customer concerns.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Able to read map sets and planograms
- Unload all merchandise from the truck onto the sales floor.
- Can use HHT or Zebra hand held
Associate
Orkin Pest Control
03.2024 - 08.2024
- Assisted in identifying pest infestations using inspection tools and techniques.
- Supported application of pest control treatments under supervision, adhering to safety protocols.
- Learned proper handling and maintenance of pest control equipment and chemicals.
- Observed experienced technicians to understand pest behavior and effective treatment strategies.
- Helped maintain accurate records of service visits and customer interactions for quality assurance.
- Adapted quickly to varied work environments, demonstrating flexibility in task execution.
- Enhanced team efficiency through diligent work ethic and cooperative collaboration in addressing complex pest issues.
- Participated in training sessions on regulatory compliance and product safety standards.
- Contributed to business growth with exceptional customer service, leading to repeat business and referrals from satisfied clients.
- Operated a company vehicle
Associate
Walmart Distribution
03.2018 - 02.2020
- Operated warehouse equipment to efficiently manage inventory and support distribution processes. Which includes forklifts and electrical pallet jacks.
- Assisted in loading and unloading trucks, ensuring timely delivery of products.
- Collaborated with team members to maintain clean and organized work areas, enhancing safety protocols.
- Conducted regular inventory checks to ensure accuracy and prevent stock discrepancies.
- Trained new associates on safety procedures and operational tasks to promote a cohesive team environment.
- Monitored product quality during handling to ensure compliance with company standards and customer satisfaction.
Education
High School Diploma -
Menchville High School
Newport News, VASkills
- Customer service
- Customer engagement
- Food preparation
- Employee supervision
- Sanitation standards
- Health and safety regulations
- Task delegation
- Merchandising strategies
- Dependable and reliable
- Pest removal
- Safety protocols
- Chemicals handling
- Valid state driver's license
Timeline
Assistant Deli Manager
Foodlion Grocery Store
02.2025 - 11.2025
Assistant Manager
Popshelf
03.2024 - 01.2025
Associate
Orkin Pest Control
03.2024 - 08.2024
Associate
Walmart Distribution
03.2018 - 02.2020
High School Diploma -
Menchville High School