Elsie Cruz
Miami
Summary
Experienced and results-oriented. Motivated professional with strengths in supervising employees and promoting optimal customer services. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized and trained in product knowledge. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Office Manager
Prime Care Health Partners
01.2023 - Current
- Oversee daily operations, supervise and lead office staff, such as making sure that all administrative tasks are completed on time and correctly
- Approve payroll, hire and train administrative personnel
- Ensure compliance with healthcare regulations, medical laws and ethical standards, such as HIPPA regulations
- Create and maintain an office budget
- Conduct staff meetings to inform important updates, reminders, goals and encouragement
Eligibility Specialist
Department of Childrens and Families
09.2022 - 01.2023
- Reviewing applications for eligibility to ensure the client meets all the requirements and ensuring accurate data entry into the systems
- Determining eligibility for government aids programs based on income levels, household composition, assets and expenses
- Ensure that applications are processed in a timely manner
Co-Manager
Ann Taylor
01.2018 - 12.2022
- Led and executed bi-annual inventory overhauls for 3 years
- Oversaw merchandising standards during new product launches
- Hired, trained, and developed employees for various positions throughout the store
- Enforced loss prevention practices to protect company assets
Sales Lead
Janie and Jack
11.2020 - 07.2022
- Develop great rapport with customers and ensure repeat business relations
- Motivating the sales staff and creating an atmosphere of healthy competition among the staff
- Maintaining inventory, filling out paperwork, and possibly tasking sales workers with the buying of more supplies
Education
BA - Business Administration, concentration in Marketing
University of Puerto Rico
01.2012
Skills
- Excellent Communication Skills
- Leadership Skills
- Project Management Skills
- Employee Management
- Commercial Awareness
- Scheduling and calendar management
Skillshighlights
- Excellent Communication Skills
- Leadership Skills
- Project Management Skills
- Employee Management
- Commercial Awareness
- Bilingual - Fluently in English and Spanish
Timeline
Office Manager
Prime Care Health Partners
01.2023 - Current
Eligibility Specialist
Department of Childrens and Families
09.2022 - 01.2023
Sales Lead
Janie and Jack
11.2020 - 07.2022
Co-Manager
Ann Taylor
01.2018 - 12.2022
BA - Business Administration, concentration in Marketing
University of Puerto Rico
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