Hi, I’m
Elsie Rodriguez
Summary
Proactive leader with strong communication, project management, and collaboration skills. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes, adding value to any organization.
Overview
11
years of professional experience
Work History
Color StreetTotowa, NJ
Recognition Program Manager
01.2023 - 04.2023
Job overview
- Manage cross-functional strategy initiatives through accountability, communication, and reporting by consulting with internal managers and executives to understand goals and objectives, liaising with external partners to develop and implement program strategies.
- Collaborate with managers to develop program resource plans and assign program resources.
- Ensure program operates within established KPIs, schedule, and budget.
- Developed tactical relationships within company to propel projects and achieve desired results.
- Managed development and execution of live-broadcasted event from brainstorming.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Worked closely with independent contractors to determine appropriate marketing offerings and strategies for consumer needs.
- Represented company at local and trade association meetings to promote products.
Color StreetTotowa, NJ
Administrative Sales/Marketing Specialist
01.2021 - 01.2023
Job overview
- Provided direct executive support for the Vice President of Sales and the Vice President of Field Development as departmental liaison Assisted in implementation of promotions and incentives developed to meet specific sales and enrollment targets.
- Led the launch of new e-commerce items by establishing vendor relationships and , facilitating design needs and delivery timelines.
- Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
- Launched targeted promotions to segments of customer database to optimize response and increase circulation.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Specially selected to support Events team in organization and execution of large-scale events, while maintaining all regular sales project timelines and interdepartmental communications remotely.
Color StreetClifton , NJ
Assistant Manager of Operations Customer Service
01.2019 - 01.2021
Job overview
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established department infrastructure to create clear protocols, procedures, and seamless workflow.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Specialized in resolving shipping issues and delays by developing relationships with carrier representatives, ensuring smooth transit to independent representatives and customers.
- Directly supported top performers within the company through a separate troubleshooting platform.
Color StreetClifton , NJ
Customer Service Specialist
04.2017 - 01.2019
Job overview
- Provided outstanding service to new and long-standing customers by addressing concerns and developing solutions
- Consistently delivered quality service and met performance benchmarks by resolving customer inquiries, questions, and concerns .
- Relayed customer feedback to cross-functional teams to improve products and services
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Hudson City Savings BankParamus, NJ
ATM Operations Coordinator
07.2013 - 11.2015
Job overview
- Responded promptly to customers, manufacturer and branch inquiries related to ATM function.
- Helped resolve problems with cash, locks and balancing encountered at different ATM locations.
- Identified transaction errors when debits and credits did not balance.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Valley National Bank Bogota, NJ
Bank Teller
08.2012 - 07.2013
Job overview
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
Education
William Paterson University of New Jersey, Wayne, NJ
Bachelor of Arts from Communication Studies
05.2023
University Overview
- Cum Lande Graduate
Bergen Community College, Paramus, NJ
Associate of Applied Science from Business Administration
05.2021
Skills
- Exceptional written and oral communication skills
- Multitasking and organization
- Problem-solving and adaptability
- Motivational Leadership
- Training development aptitude
- Professional relationship building
- Proficient in Microsoft Excel and Google Sheets
Languages
Spanish
Professional
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid sick leave401k matchPaid time offFlexible work hoursPersonal development programsTeam Building / Company Retreats4-day work weekStock Options / Equity / Profit SharingWork from home optionTimeline
Recognition Program Manager
Color Street
01.2023 - 04.2023
Administrative Sales/Marketing Specialist
Color Street
01.2021 - 01.2023
Assistant Manager of Operations Customer Service
Color Street
01.2019 - 01.2021
Customer Service Specialist
Color Street
04.2017 - 01.2019
ATM Operations Coordinator
Hudson City Savings Bank
07.2013 - 11.2015
Bank Teller
Valley National Bank
08.2012 - 07.2013
William Paterson University of New Jersey
Bachelor of Arts from Communication Studies
Bergen Community College
Associate of Applied Science from Business Administration
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