Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Elton Gjokaj

Sterling Heights,MI

Summary

Hardworking and successful business development professional develops strategic plans to market products and services for companies. Skilled at building and maintaining customer relationships, developing partnerships and strengthening vendor connections. Exceptional sales, service and business planning knowledge.

Overview

6
6
years of professional experience

Work History

Business Development Representative

Sherwin Williams Co
Bloomfield Hills, MI
01.2023 - Current
  • Developed client relationships to understand needs and promote product lines.
  • Conducted market research to identify new business opportunities and trends.
  • Collaborated with sales teams to create customized solutions for clients.
  • Managed customer inquiries, providing timely information and support.
  • Prepared presentations to showcase product benefits and features.
  • Tracked sales leads using CRM software to ensure follow-up actions.
  • Assisted in training new team members on products and sales techniques.
  • Responded quickly to inquiries from potential customers via phone or email.
  • Conducted outreach activities, such as cold calling, emailing and attending networking events.
  • Built strong relationships with existing customers through ongoing communication.
  • Attended trade shows, conferences, meetings and other industry events.
  • Performed market analysis to identify opportunities in the competitive landscape.
  • Maintained up-to-date records of customer interactions and communications.
  • Collaborated with sales team members to develop strategies for targeting new prospects.

Bilingual Sales Associate

Sherwin-Williams
Rochester Hills, MI
10.2023 - 07.2024
  • Assisted customers in selecting paint products and color matching services.
  • Provided bilingual support to enhance customer communication and satisfaction.
  • Maintained organized product displays and ensured a clean store environment.
  • Educated customers on product features and application techniques for paint solutions.
  • Processed sales transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve store operational goals and objectives.
  • Handled customer inquiries and resolved issues promptly with effective communication skills.
  • Participated in inventory management, restocking shelves, and tracking product availability.
  • Analyzed customer feedback data to identify areas of improvement in the sales process.
  • Greeted customers to offer assistance and explain product details.
  • Performed cashier duties including processing payments, issuing receipts, and balancing the daily takings report.
  • Developed relationships with customers to increase sales and customer loyalty.
  • Supported other departments within the store as needed such as stocking shelves or helping out with special events.
  • Built strong rapport with multicultural clients by communicating effectively in both languages.
  • Maintained store visual display appearance and merchandising standards.
  • Answered customer inquiries about pricing, availability, product features. via phone or email in a professional manner.
  • Asked customers questions to understand needs and listened to responses to gather information.
  • Operated register, handled cash and processed credit card transactions.

Manager

Kg Construction Services
Sterling Heights, MI
07.2019 - 07.2023
  • Led team in daily operational activities and ensured compliance with safety standards.
  • Developed training materials and conducted onboarding sessions for new staff members.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Education

High School Diploma -

Stevenson High School
Sterling Heights, MI
05-2018

Skills

  • Customer relationship management
  • Market research
  • Sales presentations
  • CRM software
  • Lead generation
  • Data analysis
  • Team collaboration
  • Sales strategy development
  • Customer service
  • Bilingual communication
  • Time management
  • Sales strategy
  • Business relationship management

Affiliations

Finished the sales representative development program

I organize and host monthly Albanian cultural events for the company

Accomplishments

I was part of the mentorship program

I am ranked among the top Business Development Representatives in the Midwest

Languages

Albanian
Native/ Bilingual
English
Native/ Bilingual

Timeline

Bilingual Sales Associate

Sherwin-Williams
10.2023 - 07.2024

Business Development Representative

Sherwin Williams Co
01.2023 - Current

Manager

Kg Construction Services
07.2019 - 07.2023

High School Diploma -

Stevenson High School

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