Elton Simmons
New Orleans,La
Summary
Dedicated Customer Service Representative with 2+ years of experience assisting clients with tax-related inquiries. Passionate about delivering compassionate, solution-focused support in every customer interaction. Skilled at building trust, resolving issues, and making a difference through attentive communication. Eager to continue excelling in customer service and contribute to a positive, customer-centered workplace culture.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Support Services Group
Remote, Texas
01.2021 - 01.2023
- Provided assistance to customers with basic tax-related questions and account inquiries.
- Delivered professional, empathetic, and accurate support in a high-volume call center environment.
- Utilized Salesforce, Intuit Assist, Slack, and Microsoft tools to track cases and resolve issues efficiently.
- Maintained high customer satisfaction through patience, active listening, and compassion.
Education
Certificate - Culinary Arts – Qualified Chef Training Program
High School Diploma - undefined
Skills
- Customer Service Tools: Salesforce, Intuit Assist, Slack
- Microsoft Office: Word & Outlook (Intermediate), Excel & PowerPoint (Beginner)
- Strong verbal and written communication
- Compassionate problem-solving
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Support Services Group
01.2021 - 01.2023