Elvi Myers
Millington
Summary
- Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
- Knowledgeable in customer relations with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk position.
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Walmart
Millington, TN
07.2024 - Current
- Customer service: Greet customers, resolve customer complaints, processing refunds and exchanges, answering store inquiries, and handling phone calls.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Financial Services: Process money orders, wire transfers, bill payments, check cashing, and prepaid card loading in strict compliance with financial regulations and company policy. I process customer returns, handle financial transactions, and provide in-person financial products like check cashing and money orders. As well as handling out of country money transfers and bill pay services.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Customer Assistance: Acknowledge customers, resolve issues, process returns and exchanges, and direct shoppers while maintaining a safe and welcoming environment.
- Compliance & Verification: Verify customer identification for high-value transactions and complete required documentation to prevent fraud and satisfy legal regulations.
- Store Support: Perform general front-end duties such as bagging groceries, answering phones, and occasionally assisting other departments when needed.
Sales Associate
TJ Maxx
Millington, TN
04.2024 - 07.2024
- Duties included: stocking, assisting customers, refacing, organizing, working in the backroom, preparing the display, etc.
- Assisted customers in product selection, enhancing shopping experience through personalized service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Warehouse Worker
Finishing Innovations LLC
Atoka, TN
04.2023 - 02.2024
- Receiving - we received medical parts packages from different states and locally also, we counted how many boxes we got and we made sure there was no damage or rips in the boxes before we signed it.
- Unpacking the packages to make sure that all paperwork is good and not mixed up and we checked the parts also to see if there was damage.
- Shipping - before we shipped the order we did parts inspection, counted the parts and made sure we had the right paper work also before we proceeded to put it in the right boxes ,we wrapped it good, we made sure that the parts were safe and not broken.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Sales Associate/Cashier
Sunshine hardware store
Bagong Silang, Caloocan City, Philippines
07.2007 - 12.2013
- Assisted customers in selecting products, providing knowledgeable recommendations and enhancing shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
Education
Information Technology
STI College
Lagro03-2012
High School Diploma - General Studies
St Anthony’s High School
Philippines03-2004
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Refunds and exchanges
- Assertiveness
- Calm and professional under pressure
- Computer skills
- Teamwork and collaboration
Languages
Tagalog - Expert
English - Fluent
Cebuano - Expert
Timeline
Customer Service Associate
Walmart
07.2024 - Current
Sales Associate
TJ Maxx
04.2024 - 07.2024
Warehouse Worker
Finishing Innovations LLC
04.2023 - 02.2024
Sales Associate/Cashier
Sunshine hardware store
07.2007 - 12.2013
Information Technology
STI College
High School Diploma - General Studies
St Anthony’s High School