Elvia Arjona
Rosemead,CA
Summary
Dynamic Store Manager at Peet's Coffee with a proven track record in employee training and sales strategies. Successfully enhanced customer satisfaction and operational efficiency through innovative problem-solving and cost reduction initiatives. Expert in inventory management and team leadership, driving profitability while fostering a positive workplace culture.
Overview
18
18
years of professional experience
Work History
Store Manager
Peet's Coffee
Pasadena, CA
06.2022 - Current
- Recruited, trained and supervised new employees.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established store tactics and strategies to achieve operational performance and sales goals.
Restauratur
Chipotle Mexican Grill
Alhambra, CALIFORNIA
10.2007 - 04.2021
- Managed operations of three stores, driving recruitment and development of exceptional talent.
- Ensured top-tier hospitality standards through rigorous oversight and training protocols.
- Maintained food safety and quality to uphold customer satisfaction.
- Developed succession plans to foster leadership growth within teams.
- Analyzed reports and data to identify operational, personnel, and financial improvement opportunities.
- Ensured compliance with safety regulations and company policies.
- Identified opportunities for cost savings through waste reduction initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
High School Diploma -
San Gabriel High School
San Gabriel, CA01-2001
Skills
- Employee training
- Sales strategies
- Customer service
- Inventory management
- Report preparation
- Cost reduction
- Work scheduling
- Problem solving
- Loss prevention procedures
- Team leadership and coaching
- Advertising and marketing
- POS systems
- Employee retention strategies
- Culture development
- Financial operations management
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager
Peet's Coffee
06.2022 - Current
Restauratur
Chipotle Mexican Grill
10.2007 - 04.2021
High School Diploma -
San Gabriel High School
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