Elvia Marquez-Garcia
Seattle,WA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
Work History
Service Advisor
AutoNation
10.2025 - Current
- Managed high-volume customer service interactions while coordinating vehicle maintenance and repair services for luxury automotive clients.
- Advised customers on recommended maintenance, repair timelines, warranty coverage, and service pricing to ensure transparency and satisfaction.
- Maintained strong customer retention through effective communication, problem resolution, and premium client experience standards.
- Coordinated with technicians and parts departments to ensure timely completion of vehicle repairs and accurate documentation.
- Utilized dealership management systems to track repair orders, service history, and customer communications.
- Consistently met or exceeded customer satisfaction and service sales goals in a fast-paced dealership environment.
Service Advisor
Lexus of Bellevue
01.2022 - Current
- Maintained high customer satisfaction standards to exceed targets. I am recognized as the top performing Service Advisor by consistently achieving the highest productivity and customer satisfaction scores in the department.
- Monitored approximately 20 auto repairs a day and effectively collaborated with guests to plan and prioritized any inspection concerns. Explained repairs to guest in understandable terms and the associated costs.
- Enhanced sales by facilitating the intake process with effective organization and documentation. Providing documentation when processing OEM Claims, warranties and insurance claims.
Production Supervisor
Lexus of Bellevue
05.2021 - 02.2022
- Collaborated with relevant store departments and vendors for maximum shop efficiency. Communicated with supply chain team and sourced materials needed to keep the operation working.
- Prepared in advance for and addressed production problems, equipment failures, and unavoidable delays.
- Managed team of 24 technicians, overseeing productive production processes and meeting all deadlines. Coordinated workflow and reduced lead times by 10% by allocating work to known efficient techs.
Follow-Up Specialist
Lexus of Bellevue
05.2020 - 05.2021
- Developed and maintained positive customer relations and coordinated with team members to properly handle request and questions.
- Responded to customer questions via telephone and written correspondence regarding claims, prepaid maintenance and Lexus Experience Surveys.
Life, Property and Casualty Representative
Monica Lopez Statefarm
01.2019 - 05.2020
- Developed comprehensive sales packages unique to each client. Enhancing sales using cost-saving bundling options.
- Monitored performance metrics such as cost, quality control and customer satisfaction levels.
- Verified client forms and collaborated with claim process to ensure compliance with contractual requirements.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, eligibility, and claims.
Education
Associate of Applied Science (AAS) -
Bellevue College
Bellevue, WA06-2020
Skills
- Fluent in Spanish
- Proficiency in Salesforce platform and Ignite systems
- Strong analytical and problem-solving skills
- Excellent communication and intrapersonal
skills working with cross-functional team and
customers - Handling customer complaints
- Bill preparation and cost estimation
Vehicle assessment
Timeline
Service Advisor
AutoNation
10.2025 - Current
Service Advisor
Lexus of Bellevue
01.2022 - Current
Production Supervisor
Lexus of Bellevue
05.2021 - 02.2022
Follow-Up Specialist
Lexus of Bellevue
05.2020 - 05.2021
Life, Property and Casualty Representative
Monica Lopez Statefarm
01.2019 - 05.2020
Associate of Applied Science (AAS) -
Bellevue College