Elvin Cocaj
Downingtown,PA
Summary
Goal-oriented Salesmen with distinguished experience in the automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
2
2
years of professional experience
Work History
Automotive Sales Manager
Jeff D Ambrosio Auto Group
11.2023 - 03.2024
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Maintained high standards of professionalism by enforcing ethical business practices among all staff members involved in sales transactions.
- Increased dealership revenue by developing and implementing effective sales strategies tailored to customer needs.
- Boosted team performance by conducting regular coaching sessions, performance reviews, and goal-setting exercises.
Sales Associate
Jeff D Ambrosio Auto Group
01.2023 - 11.2023
- Built relationships with customers to encourage repeat business.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Coordinated test drives for interested buyers, ensuring a seamless experience that showcased each vehicle''s capabilities.
- Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Body Shop Assistant/Car Detailer
Jeff D Ambrosio Auto Group
07.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
- Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
- Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
- Demonstrated strong problem-solving skills in identifying issues with repair processes and developing effective solutions quickly.
- Replaced and repaired vehicle parts according to work order instructions.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Reassembled and replaced parts to complete body repairs.
Education
High School Diploma -
Technical College High School
Downingtown, PA06.2021
High School Diploma -
Downingtown High School
Exton, PA06.2021
Skills
- Sales operations
- Sales Presentations
- Product Knowledge
- CRM Platforms
- Inventory Control
- Sales Training
Timeline
Automotive Sales Manager
Jeff D Ambrosio Auto Group
11.2023 - 03.2024
Sales Associate
Jeff D Ambrosio Auto Group
01.2023 - 11.2023
Body Shop Assistant/Car Detailer
Jeff D Ambrosio Auto Group
07.2022 - 01.2023
High School Diploma -
Technical College High School
High School Diploma -
Downingtown High School
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