Elvira Gill
New Port Richey,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Publix
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Security Officer
Allied Universal Security Services
01.2018 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Education
GED -
Edison High School
Miami Florida 01.2002
Skills
- Service Standard Compliance
- Client Relations
- Customer Relations
- Customer Service
Timeline
Customer Service Representative
Publix
07.2022 - Current
Security Officer
Allied Universal Security Services
01.2018 - 06.2022
GED -
Edison High School
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