Elvira Marie Morales
Tustin,CA
Summary
Over 10 years’ experience in customer service. Equipped with excellent organizational skills along with strong communication skills. A self-disciplined, caring, and hardworking individual seeking to obtain a position at a company that will offer me the opportunity to learn and grow professionally.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
MeaeCare
2501 Pullman St, Ste 200
06.2025 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring prompt and professional service delivery.
- Trained new staff on company policies and customer service best practices.
- Implemented process improvements to enhance customer satisfaction ratings.
Behavior Health Tech
Restorations Health Care
Anaheim, CA
11.2023 - 12.2024
- Assisted clients with administration of medications.
- Documented all medication on Kipu.
- Monitored all self-medication taken by clients.
- Kept record of client’s appointment dates and times
- Followed all traffic laws well driving clients on outings or appointments.
- Documented paper rounds daily for each client
- Most importantly always spoke and treated clients with respect
Customer Service Rep
Alta med Call Center
Anaheim, CA
04.2022 - 06.2022
- Assisted patients with appointments and answering any questions and ensuring patients had appointment information – date – time – and what type of appointments
- Documented every call
- Transferred calls according to specific needs
- Kept record of patient complaints, concerns, and action taken
- Most importantly always spoke to patient with respect
Administrative Assistant
I&B Flooring
Anaheim, CA
07.2021 - 12.2021
- Answered a high volume of incoming calls and gave information to callers, took messages, and transferred calls to appropriate departments
- Carefully created, maintained, and entered information into company databases
- Typed documents such as correspondence, drafts, memos, emails, and spreadsheets
Human Resources Assistant & Customer Service Manager
Walmart
Irvine, CA
01.2015 - 06.2017
- Worked with HR leads to anticipate and address the talent and staffing needs for stores in the area
- Carried out recruitment and onboarding duties such as reviewing resumes, screening applicants, and conducting both individual and group interviews
- Performed various administrative duties and took on projects that supported the recruitment cycle
Guest Service Advocate
Target
Irvine, CA
02.2014 - 12.2014
- Personally greeted and welcomed guests into the store, improving overall customer service experience
- Delivered fast, friendly, and knowledgeable service for routine questions and inquiries
- Problem solved and looked for solutions to resolve customer issues or concerns, prioritizing customer satisfaction and making any accommodations necessary to best serve their needs
Customer Service Representative
Sales Verification Company
Santa Ana, CA
02.2008 - 11.2011
- Assisted customers by answering questions and ensuring all issues were resolved
- Kept records of customer interactions and recorded details of inquiries, complaints, concerns, or actions taken
- Contributed to company’s consistent and high customer satisfaction ratings using a positive and solution-oriented attitude
Education
High School Diploma -
Los Amigos
Fountain Valley, CA06-1987
Skills
- Bilingual in English and Spanish
- Proficient in computer operations and HR software
- Ability to multitask and work in a fast-paced environment
- Excellent customer service and people skills
- Knowledgeable in human resources compliance laws
- Medical coding and billing courses at American Career College
- Strong written and verbal communication skills
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
MeaeCare
06.2025 - 12.2025
Behavior Health Tech
Restorations Health Care
11.2023 - 12.2024
Customer Service Rep
Alta med Call Center
04.2022 - 06.2022
Administrative Assistant
I&B Flooring
07.2021 - 12.2021
Human Resources Assistant & Customer Service Manager
Walmart
01.2015 - 06.2017
Guest Service Advocate
Target
02.2014 - 12.2014
Customer Service Representative
Sales Verification Company
02.2008 - 11.2011
High School Diploma -
Los Amigos