ELVIRA ST BRICE
BAYTOWN
Summary
Accomplished Financial Analyst and Sales Support Representative with a proven track record at Brown Greer Law Firm, enhancing business growth and customer satisfaction. Expert in CRM software and Salesforce, with a goal-oriented mindset and strong negotiation skills. Achieved significant improvements in financial reporting and sales strategy development, leading to increased efficiency and client trust.
Overview
11
11
years of professional experience
Work History
Sales Support Representative
E-telequote
08.2023 - Current
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Managed a comprehensive database of customer contacts, ensuring prompt follow-ups for potential leads.
- Assisted in developing client proposals that showcased our offerings while also highlighting competitive advantages.
- Participated in cross-functional teams working on strategic initiatives aimed at driving business growth.
- Developed working knowledge fo CRM to effectively track sales leads and activities. Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Healthcare Customer Service Representative
Liveops
12.2017 - 08.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Customer Service Representative
Stewart Enterprises Inc
02.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Financial Analyst
Brown Greer Law Firm
09.2013 - 08.2015
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
Education
Associate of Arts - Social Sciences
Delgado Community College
New Orleans, LA06-2016
Skills
- Goal-oriented mindset
- Strong negotiation
- Sales strategy development
- Salesforce proficiency
- CRM software expertise
Timeline
Sales Support Representative
E-telequote
08.2023 - Current
Healthcare Customer Service Representative
Liveops
12.2017 - 08.2023
Customer Service Representative
Stewart Enterprises Inc
02.2015 - 01.2017
Financial Analyst
Brown Greer Law Firm
09.2013 - 08.2015
Associate of Arts - Social Sciences
Delgado Community College
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