ELVIS EBOT
5819 Lerenzo Dr GRAND PRAIRIE
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FLEX N GATE
07.2020 - Current
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Created and maintained detailed database to develop promotional sales.
Education
ASOCIATE CERTIFICATION - JUNIOR CLOUD PRACTINER
GENERATION USA
06.2022
High School Diploma -
PHS BESONGABANG
01.2010
Skills
- Information Security
- Appointment Scheduling
- Product Knowledge
- Report Generation
- Scheduling
- Call Management
- Paperwork Processing
- Account updating
- Data Collection
- Complaint resolution
- Document Control
- Active Listening
- Problem-solving abilities
- Research
Websites
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Exceeded sales goals by average of 80% in 2021.
Certification
- Certified SCRUMMASTER, - 2019
Timeline
Customer Service Representative
FLEX N GATE
07.2020 - Current
ASOCIATE CERTIFICATION - JUNIOR CLOUD PRACTINER
GENERATION USA
High School Diploma -
PHS BESONGABANG
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