Elvis Martinez
Orlando,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Circle K
09.2023 - 08.2025
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Service Representative
Maximus Federal Services
10.2022 - 04.2023
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Sales Representative
T-Mobile
06.2020 - 04.2022
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
Education
High School Diploma -
Englewood High School
Jacksonville, FL07-2020
Skills
- Complaint resolution
- Critical thinking
- Account management
- Microsoft office expertise
- Multitasking and organization
- Relationship building
Languages
English
Spanish
Timeline
Assistant Manager
Circle K
09.2023 - 08.2025
Customer Service Representative
Maximus Federal Services
10.2022 - 04.2023
Sales Representative
T-Mobile
06.2020 - 04.2022
High School Diploma -
Englewood High School