Customer Service
Trulite
- Processed and verified the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders
- Initiated action to respond to customer service requests for order changes, including the maintenance of order/customer information files and communicated changes to the appropriate departments
- Assisted in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation
- Collaborated with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations
- Handled or referred complaints of product or service failure to the appropriate department for investigation
- Conducted follow-up phone calls
- Answered customer’s technical questions regarding products and services
- Assisted obtaining and entering job information sheets for SLC
- Communicated with shipping for orders that require common carrier
- Worked closely with estimating on quotes with provisional disclaimers related to specialized product conditions, special pricing, non-stock items, product availability, and product alternative product choices upon request for SLC.