Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elyce Wheeler

Plainfield,NJ

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

11
11
years of professional experience

Work History

911 Telecommunicator

Union County Police Dept
Westfield, NJ
09.2018 - Current
  • Answered incoming 911 calls and determined the nature of emergency.
  • Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
  • Assessed caller's needs and provided support as needed during crisis situations.
  • Documented all relevant details from each call in computer-aided dispatch system.
  • Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
  • Prioritized multiple simultaneous calls based on severity of incident reported by caller.
  • Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
  • Alerted supervisors immediately if any life threatening situation arose while communicating with a caller or monitoring field unit progress.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Mentored junior team members and managed employee relationships.

Daycare Assistant

Precious Steps Daycare Center
Plainfield, New Jersey
06.2014 - 08.2024
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Provided supervision and care to young children ranging from infants to pre-school age.
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.
  • Supported teachers in planning lessons that were developmentally appropriate for each age group.

Daycare Teacher

Tiny Toes Daycare
Scotch Plains, NJ
05.2017 - 09.2018
  • Developed lesson plans and activities to engage children in learning.
  • Created a positive, nurturing environment for young students.
  • Encouraged creativity through art projects and storytelling.
  • Assisted with toilet training and diaper changing when necessary.
  • Provided guidance on social development issues such as sharing, following directions.
  • Taught basic language skills including reading readiness, phonics, writing.
  • Communicated regularly with parents regarding their child's progress or behavioral issues.
  • Adapted teaching methods based on individual student needs.
  • Taught children foundational skills in colors, shapes and letters.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Created and maintained a clean, organized, and stimulating environment conducive to learning.
  • Assisted children with daily routines, including toileting, feeding, and nap times.

To-Go Server

Applebee's Bar and Grill
Bridgewater, NJ
02.2016 - 05.2017
  • Organized and tracked to-go orders while maintaining accuracy.
  • Confirmed customer orders through verbal communication with kitchen staff and management.
  • Assisted guests with selecting food items based on dietary needs or preferences.
  • Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
  • Delivered orders to customers in an efficient manner with a friendly attitude.
  • Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
  • Prepared workstations with ingredients and tools to increase efficiency.

Crew Member

AMC Theatres
Mountainside, NJ
11.2015 - 01.2016
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Drove team success by quickly completing assigned tasks.

Crew Member

Chipotle
Bridgewater, NJ
02.2014 - 11.2015
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Restocked kitchen supplies including food products and utensils.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Served food quickly for positive guest experiences.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Education

Some College (No Degree) - Music Therapy

Montclair State University
Montclair, NJ

Some College (No Degree) - Marketing

Southern New Hampshire University
Hooksett, NH

Skills

  • Geographical knowledge
  • Emergency Management
  • Stress Tolerance
  • Information Relay
  • Rapid Needs Assessment
  • Providing Clear Directions
  • Interpersonal Skills
  • Professionalism
  • Excellent Communication
  • Customer Service

Timeline

911 Telecommunicator

Union County Police Dept
09.2018 - Current

Daycare Teacher

Tiny Toes Daycare
05.2017 - 09.2018

To-Go Server

Applebee's Bar and Grill
02.2016 - 05.2017

Crew Member

AMC Theatres
11.2015 - 01.2016

Daycare Assistant

Precious Steps Daycare Center
06.2014 - 08.2024

Crew Member

Chipotle
02.2014 - 11.2015

Some College (No Degree) - Music Therapy

Montclair State University

Some College (No Degree) - Marketing

Southern New Hampshire University

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Elyce Wheeler