Elycia Cuddeford
Lincoln,NE
Summary
Dynamic Shift Lead with a proven track record at Little Caesars, excelling in employee training and customer service. Adept at fostering team motivation and resolving issues to enhance guest satisfaction. Skilled in cash handling and maintaining safety standards, contributing to a positive and efficient work environment.
Overview
19
19
years of professional experience
Work History
Shift Lead
Little Caesars
Lincoln, NE
07.2023 - Current
- Executed daily procedures for store operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Ensured correct documentation during all cash transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Leader
Casey's General Store
Lincoln, NE
10.2018 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
CNA/MA
York General Hearthstone
York, NE
03.2006 - 02.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
Education
High School Diploma - General Studies
York High School
York, NE Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Coaching and mentoring
- Crew coordination
Timeline
Shift Lead
Little Caesars
07.2023 - Current
Shift Leader
Casey's General Store
10.2018 - 07.2023
CNA/MA
York General Hearthstone
03.2006 - 02.2014
High School Diploma - General Studies
York High School