Elysa Byrd
Elizabeth,NJ
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and the ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Twin Boro Physical Therapy
01.2024 - 03.2025
- Registered new patients, processed patient intake forms, and maintained electronic health records (EHR) while ensuring HIPAA compliance.
- Verified insurance benefits and eligibility, collected co-payments, and supported accurate billing processes for patient services.
- Scheduled patient appointments and assisted with referrals and authorizations to maintain efficient office workflow.
- Communicated clearly with patients to address concerns, escalating issues to appropriate departments as needed.
Physical Therapy Technician
Sportsmed Physical Therapy
02.2023 - 01.2024
- Assisted in caring for patients with diverse medical needs, supporting treatment plans and monitoring progress in a fast-paced environment.
- Demonstrated strong communication by explaining therapy techniques and building rapport with patients and families.
- Collaborated with physical therapists and team members to ensure thorough, compassionate patient care.
- Maintained accurate documentation and contributed to a positive, organized clinical setting.
Assistant Manager
Snipes
01.2020 - 02.2023
- Delivered excellent customer service and maintained professionalism in a high-volume, fast-paced retail environment.
- Trained and supported team members to enhance organizational skills and effective communication.
- Performed cashier duties, processed transactions, and ensured adherence to store policies and procedures.
- Contributed to a positive team atmosphere and consistently achieved sales goals through strong interpersonal skills.
Education
Associate's degree - Health Science
Union County College
Cranford, NJ05-2026
Skills
- Medical office experience
- Patient registration
- Insurance verification
- Appointment scheduling
- Co-pay collection
- Electronic health records (EHR)
- HIPAA compliance
- Patient communication
- Customer service
- Patient intake
- Documentation accuracy
- Multitasking
- Team collaboration
- Problem resolution
- Organizational skills
Timeline
Patient Care Coordinator
Twin Boro Physical Therapy
01.2024 - 03.2025
Physical Therapy Technician
Sportsmed Physical Therapy
02.2023 - 01.2024
Assistant Manager
Snipes
01.2020 - 02.2023
Associate's degree - Health Science
Union County College
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