Elysabeth Hernandez-Wilson
Patient Care Coordinator
Gilroy,CA
Summary
Detail-oriented professional with extensive experience in patient intake coordination. Recognized for maintaining organized records and prioritizing urgent care needs, contributing to improved office efficiency and patient outcomes.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Pinnacle Home Health and Hospice
Sacramento, CA
08.2024 - 01.2025
- Coordinated patient intake processes, ensuring timely and accurate data collection.
- Assisted with scheduling assessments and appointments for new patients.
- Provided support in navigating insurance verification and authorization procedures.
- Maintained organized patient records using electronic health record systems.
- Prioritized urgent care needs during intake, ensuring critical patients received immediate attention.
- Optimized resource allocation, ensuring availability of necessary medical supplies for patient care.
- Contributed to improved office efficiency by managing a high volume of incoming calls related to appointments, referrals, and general inquiries from patients or their representatives.
- Reduced patient anxiety with effective communication and compassionate service.
- Collaborated with interdisciplinary team members to optimize patient outcomes throughout the intake process.
Patient Intake Coordinator
Home Assist Home Health
Daly City, CA
10.2023 - 09.2024
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Conducted patient satisfaction surveys to identify areas for improvement in intake process.
- Maintained high level of professionalism and empathy in all patient interactions, fostering trust and confidentiality.
- Ensured accuracy of patient records, reducing errors in billing and healthcare delivery.
- Facilitated communication between patients and medical staff, ensuring clear understanding of care plans.
- Coordinated patient transfers smoothly, ensuring continuity of care.
- Coordinated insurance verifications and authorizations, enabling timely access to necessary treatments for patients.
Patient Intake Coordinator
First Choice Home Health and Hospice
Hayward, CA
07.2021 - 10.2023
- Improved team efficiency with implementation of digital record-keeping systems.
- Provided exceptional customer service while handling sensitive information, fostering a positive clinic experience for all patients.
- Enhanced communication between patients, healthcare providers, and administrative staff to ensure seamless coordination of care.
- Collaborated with insurance companies to expedite claim processing, alleviating financial concerns for patients.
- Improved overall patient experience by providing knowledgeable answers to inquiries related to appointment scheduling, insurance coverage, or clinical procedures.
- Managed sensitive patient information with utmost confidentiality, ensuring compliance with HIPAA regulations.
Patient Advocate Liaison
American Home Health and Hospice
Dublin, CA
10.2019 - 07.2021
- Advocated for patients' rights, ensuring access to appropriate healthcare services.
- Collaborated with interdisciplinary teams to coordinate patient care plans effectively.
- Educated patients and families on available resources and support programs.
- Resolved patient concerns by mediating between families and healthcare providers.
- Led initiatives to streamline patient intake processes, improving overall efficiency.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Monitored patient progress and provided emotional support.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Worked effectively with staff from all departments to coordinate resolutions.
- Maintained patient records and updated electronic health systems to safeguard data.
- Coordinated referrals to specialty care services within the network or external organizations in a timely manner.
Education
Medical Assisting
Heald Business College
Salida, CA05-2010
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Patient scheduling
- Microsoft office
- Phone and email etiquette
- Documentation and control
- Handling complaints
- Staff management
Languages
Spanish
Professional Working
Timeline
Intake Coordinator
Pinnacle Home Health and Hospice
08.2024 - 01.2025
Patient Intake Coordinator
Home Assist Home Health
10.2023 - 09.2024
Patient Intake Coordinator
First Choice Home Health and Hospice
07.2021 - 10.2023
Patient Advocate Liaison
American Home Health and Hospice
10.2019 - 07.2021
Medical Assisting
Heald Business College