Elyse Igliori
Palatine,IL
Summary
Experienced with team leadership, fostering environment of collaboration and efficiency. Utilizes strong organizational skills to ensure smooth operations and high-quality customer service. Track record of effective communication and conflict resolution, driving team success.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Vernon Hills, Illinois
10.2022 - Current
- Trained new baristas on beverage preparation techniques, enhancing team skill level and service quality.
- Maintained cleanliness and organization of cafe environment, ensuring inviting atmosphere for customers.
- Engaged with customers to provide exceptional service and product knowledge.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Monitored inventory levels and placed daily orders for milk, syrups, cups, and brewing supplies.
- Coordinated opening and closing routines to support smooth daily operations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed the morning rush of customers, delivering efficient and calm customer service during peak hours.
- Trained new baristas on beverage recipes, POS procedures, and service standards.
- Supported schedule coverage and daily priorities to keep store operations running smoothly.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Secured daily tills, deposits, and sensitive financial materials according to safety protocols.
Sales Associate
TJX Companies
Vernon Hills, IL
10.2017 - 03.2022
- Welcomed customers and delivered personalized service to foster positive shopping interactions.
- Assisted customers in locating products, resolving inquiries, and providing tailored product recommendations.
- Operated point-of-sale systems accurately during transactions and exchanges.
- Organized store layout to enhance product visibility and improve customer shopping experience.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ10-2025
Skills
- Barista training
- Food production management
- Inventory controls
- Cash handling
- Scheduling coordination
- Task delegation
- Time management
- Multitasking and organization
- Team collaboration
- Customer service
- Conflict resolution
- Food safety standards
- Speedy and efficient
Certification
Food Safety Manager
Timeline
Barista Shift Supervisor
Starbucks
10.2022 - Current
Sales Associate
TJX Companies
10.2017 - 03.2022
Bachelor of Arts - Psychology
Arizona State University