ELYSE KORN
Frederick,MD
Summary
Elyse is looking for an opportunity to grow her career and learn a new skillset within a company who values their employees. Working in the service industry for the last 15 years, she has excellent communication as well as customer service skills. Beyond having so much experience, she prides herself on being detail oriented with strong organizational skills. Paired with a hardworking mindset, she goes above and beyond to bring innovative solutions to her workplace. Employers describe her as energetic, helpful, and resilient. There is rarely a time when she is without an upbeat attitude in her work environment.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Server Manager
Monocacy Hospitality
04.2026 - Current
- Directed dining room operations, aligning service standards with guest expectations.
- Supervised server team performance, coaching staff on menu knowledge and polished guest interactions.
- Coordinated scheduling based on previous years sales and current local events.
- Resolved guest concerns quickly, ensuring guest satisfaction.
- Enforced health, safety, and sanitation standards across.
- Handled orders and inventory for dry storage and kitchen items.
MANAGER
OUTBACK STEAKHOUSE
01.2024 - 03.2026
- Led daily operations, ensuring optimal service quality and customer satisfaction.
- Implemented inventory management strategies, reducing waste and improving cost-efficiency.
- Managed staff scheduling, optimizing labor costs while meeting operational needs.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high quality service delivery.
- Analyzed sales data to identify trends, driving targeted marketing initiatives.
- Improved marketing to attract new customers and promote business.
BARTENDER
OUTBACK STEAKHOUSE
03.2019 - 01.2024
- Crafted specialty cocktails, beer, and wine orders, while maintaining speed, consistency, and recipe accuracy.
- Implemented cleanliness protocols to not only facilitate a sanitary workspace but also to be in compliance with health and safety regulations.
- Developed an excellent working relationship with beer, wine and liquor vendors.
- Oversaw liquor, beer and wine orders... ensuring we maintained product levels up to par in the most cost-efficient manner possible.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
OFFICE MANAGER
MID-ATLANTIC LIGHTING
09.2012 - 03.2019
- Oversaw office product orders, replenishing items in a timely manner.
- Directing a multi lined phone operating system.
- Managed client appointments, coordinating their needs with sales representatives schedules.
MANAGER, BARTENDER, STORE TRAINER, AND SERVER
TGI FRIDAYS
12.2009 - 08.2017
- Originally hired as a server, but overtime was promoted to store trainer, bartender, then manager. As a manager, ensured that the shift ran as smoothly as possible. Balanced business with labor, kept up with the flow of the business by pitching in where needed (front of house or back of house) even cooked when necessary. Handled money, counted the safe and registers, and cashed out servers, hosts, and bartenders. Upheld the highest quality of food and service to guests. Listened to and resolved guest grievances.
- As a bartender, kept clean and visually appealing bar area. Greeted guests and informed them about specials on food and cocktails. Checked identification to ensure the guest is of legal age then served beer, wine, and liquor. Kept up with prepping fruits which included making garnishments and mixers. Ran an efficient service bar while tending to bar guests, ensuring guests have a pleasant experience.
- As a store trainer, onboarded and trained new servers.
Education
Associate of Science - MENTAL HEALTH
MONTGOMERY COLLEGE
Takoma Park, Maryland04.2019
Skills
- Proficient in Excel, PowerPoint, Publisher, Outlook, and Word
- Alcohol Certification
- Excellent oral and written communicator
- QuickBooks
- Save Serve Food Handler’s Certification
Certification
- Alcohol Certification
- Save Serve Food Handler’s Certification
Timeline
Server Manager
Monocacy Hospitality
04.2026 - Current
MANAGER
OUTBACK STEAKHOUSE
01.2024 - 03.2026
BARTENDER
OUTBACK STEAKHOUSE
03.2019 - 01.2024
OFFICE MANAGER
MID-ATLANTIC LIGHTING
09.2012 - 03.2019
MANAGER, BARTENDER, STORE TRAINER, AND SERVER
TGI FRIDAYS
12.2009 - 08.2017
Associate of Science - MENTAL HEALTH
MONTGOMERY COLLEGE