ELYSIA GARCIA
Houston,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Sales Support Representative
Texas Southwest Floors, Inc.
10.2023 - 07.2024
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Recorded and analyzed sales trends to assist with development of sales strategies.
- Tackled customer concerns and responded to inquiries within 2 hours to provide immediate issue resolution.
- Received and organized vendors samples for use by sales team.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Lead Dental Assistant/ Receptionist
Smile 4 Us dental
10.2020 - 10.2023
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Typed patient data into computer system using Open Dental and Dentrix while following privacy laws and maintaining high-level accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Dental Assistant
Antoine Dental Center
10.2017 - 09.2020
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Medical Assistant
Texas Continual care
05.2016 - 09.2017
Receptionist
Mint Dentistry
07.2015 - 10.2015
Education
CPR Certified -
American Heart Association
Medical Assistant Program - undefined
Everest Institute, Hobby Campus
01.2016
OSHA / HIPPA Trained - undefined
Everest Institute
01.2016
High School Diploma - undefined
Jefferson Davis High School
01.2015
Skills
- Salesforce proficiency
- Performance Tracking
- Sales strategy development
- Technical aptitude
- Customer Order Management
- Complaint resolution
- Customer Relationship Management
- Time management abilities
- Organizational Skills
- Teamwork and Collaboration
- Multitasking
Skills
4 handed dentistry, Infection control, Teeth whitening, Preventative pare, Oral surgery / extractions, cst/impressions, Instrument sterilization, Root canals, Diagnostic x rays, prosthetics/ restorations, Patients education, ICD 9 & CPT Codes, Insurance verification, Claims Gear, Insurance Billing & Coding, scheduling, Microsoft Word and Excel, Keep treatment records, Order dental supplies ,maintain stock in accordance with monthly budget, Eaglesoft and Dentrix, Dexis, Open dental, AL
Personal Information
Title: Dental Assistant / Sales Assistant
Timeline
Sales Support Representative
Texas Southwest Floors, Inc.
10.2023 - 07.2024
Lead Dental Assistant/ Receptionist
Smile 4 Us dental
10.2020 - 10.2023
Dental Assistant
Antoine Dental Center
10.2017 - 09.2020
Medical Assistant
Texas Continual care
05.2016 - 09.2017
Receptionist
Mint Dentistry
07.2015 - 10.2015
CPR Certified -
American Heart Association
Medical Assistant Program - undefined
Everest Institute, Hobby Campus
OSHA / HIPPA Trained - undefined
Everest Institute
High School Diploma - undefined
Jefferson Davis High School
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