Ema Aguirre
Tallahassee,FL
Summary
Proven Sales Associate at HomeGoods, adept in customer service and cash register operation, enhanced store revenue by fostering repeat business through exceptional relationship-building and efficient transaction management. Demonstrated teamwork and collaboration, ensuring policy adherence and streamlining onboarding, significantly boosting customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Sales Associate
HomeGoods
09.2014 - Current
- Cash office, make sure that all the registers are balanced and the rules and procedures are followed correctly by cashiers. Then complete the daily deposit.
- Markdowns, all the merchandise must be scanned following the right procedure and moved to the right section for better display and appeal to the customer.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Ingeniero En Sistemas Pecuarios - Animal Science
02.2001
Skills
- Customer Service
- Teamwork and Collaboration
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Cash Register Operation
- Policy and Procedure Adherence
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Organization
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate - HomeGoods
09.2014 - Current
Universidad De Guadalajara - Ingeniero En Sistemas Pecuarios, Animal Science
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