Ema Galay
Cleveland,OH
Summary
Dynamic Shift Lead at 7 Brew with a proven track record in team supervision and quality control. Expert in optimizing shift coordination and enhancing customer service experiences. Skilled in resolving inquiries and fostering a positive environment, ensuring safety standards are met while training new employees effectively.
Overview
3
3
years of professional experience
Work History
Shift Lead
7 Brew
Parma, OH
07.2024 - Current
- Supervised team members, ensuring adherence to operational standards and customer service excellence.
- Coordinated shift schedules, optimizing staffing to meet peak service demands effectively.
- Monitored quality control measures, maintaining high standards for beverage presentation and taste.
- Resolved customer inquiries and complaints promptly, fostering positive customer experiences.
- Conducted performance evaluations, providing feedback and development opportunities for team members.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Server
Fruit Stand
Broadview Heights, OH
10.2023 - 07.2024
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Assisted in training new servers on menu offerings and service protocols.
- Managed cash register transactions, ensuring accuracy in cash handling procedures.
Sales Associate
American Eagle
Beachwood, OH
06.2023 - 09.2023
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Managed inventory levels, ensuring accurate stock availability and organization.
- Collaborated with team members to maintain store cleanliness and visual standards.
- Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
- Developed product knowledge to effectively address customer inquiries and provide recommendations.
- Monitored sales trends, providing feedback to management for inventory adjustments.
Sales Associate
Cuffs Clothing
Chagrin Falls, OH
08.2022 - 10.2022
Education
High School Diploma - Associates of Nursing
Cuyahoga Community College
Cleveland, Ohio, OHSkills
- Team supervision
- Shift coordination
- Quality control
- Customer resolution
- Time management
- Guest service
- Customer service focus
- Workplace safety
Languages
Ukrainian
Full Professional
Timeline
Shift Lead
7 Brew
07.2024 - Current
Server
Fruit Stand
10.2023 - 07.2024
Sales Associate
American Eagle
06.2023 - 09.2023
Sales Associate
Cuffs Clothing
08.2022 - 10.2022
High School Diploma - Associates of Nursing
Cuyahoga Community College