Emalee Watson
Lake Oswego,OR
Summary
Amassed over 10 years of customer service expertise; trained in project and time management with extensive knowledge of service, sales and hospitality skills. Executed strategies to drive business and profitable results all whilst maintaining professional relationships with clients and colleagues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CAREGIVER
New Horizons
10.2024 - Current
- Assisted client with cerebral palsy and autism with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
FITNESS INSTRUCTOR
Pure Barre
09.2024 - Current
- Engage and demonstrate clients choreo all while cueing and communicating workouts while multitasking with musicality
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Promoted class/studio safety, collaboration, and best practices.
- Build up certifications to increase knowledge and add more qualifications to teach more class types
- Cultivated positive relationships with participants by interacting with group before, during and after fitness classes.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
RECEPTIONIST/SOCIAL MEDIA COORDINATOR
RejuvaMed Spa
03.2024 - 06.2024
- Managed social media presence, including: Creating new marketing posts to engage followers, keeping platforms updated, responding to reviews and inquiries from followers
- Assisted with clinical room preparation for Dr.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Optimized website content and images to improve search engine rankings.
- Researched and analyzed industry trends to inform search marketing strategies.
FRONT OFFICE AMBASSADOR
Kamana Lakehouse
02.2023 - 11.2023
- Created positive one-on-one interactions with guests to ensure a memorable stay and check-in process
- Collaborated with management and assisted with duty manager responsibilities
- Assisted events team with communicating and creating a successful event plan for conferences and weddings
- Greeted and welcomed international dignitaries to events, meetings, and conferences
- Served as head trainer, facilitating successful integration for new employees
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
WINE SPECIALIST
Alloro Vineyard
06.2021 - 05.2022
- Fully educated on all wines, enhancing the tasting experience for guests
- Oversaw membership programs and helped operate allocation pick ups
- Knowledgeable about all wine stock and top shelf offerings, boosting sales
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Skilled at multitasking and maintaining satisfactory performances for both large and small groups
- Bottled 2 vintages of estate wines
- Implemented new promotional strategies, dramatically increasing business.
CUSTOMER SERVICE AGENT
Alaska Airlines
01.2018 - 03.2021
- Provided primary customer support to internal and external customers in a fast-paced environment
- Fostered customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
- Lead customer service associate for working flights and front desk service
- Successful in both team settings and working individually
- Emphasized safety as the top priority at all points of service
- In charge of managing company TikTok and creating successful marketing content
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
LEAD HOSTESS
Ringside Steakhouse
08.2016 - 09.2018
- Provided friendly and personable interactions with guests
- Maintained loyal clientele through unparalleled service and positive rapport
- Managed seating arrangements based on occupancy regulations and customer preferences
- Utilized knowledge of wines to offer accurate information to guests
- Handled phone calls and face-to-face interactions with patience and confidence
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Portland State University
Portland, ORPortland Community College
Portland, ORSkills
- Customer Service
- Communication skills
- Problem solving
- Tech & social media savvy
- Professionalism
- Personable
- Sales Exemplary work
- Easy learner
- Marketing
- Leadership
- Strong organization
- Complaint resolution
Accomplishments
-Worked abroad in New Zealand for hospitality, viticulture and management experience
-Managed 2 different properties for AirBnb
-Worked & assisted manager at Snow Machine Music Festival 2023
-Portland State University Athlete
-Coached Junior High cheer squad
Certification
-Travel Agent license
-Barre certification
-Oregon and New Zealand Liquor License
-Oregon and New Zealand Drivers License
-Oregon Food handlers card
-CPR certification
Timeline
CAREGIVER
New Horizons
10.2024 - Current
FITNESS INSTRUCTOR
Pure Barre
09.2024 - Current
RECEPTIONIST/SOCIAL MEDIA COORDINATOR
RejuvaMed Spa
03.2024 - 06.2024
FRONT OFFICE AMBASSADOR
Kamana Lakehouse
02.2023 - 11.2023
WINE SPECIALIST
Alloro Vineyard
06.2021 - 05.2022
CUSTOMER SERVICE AGENT
Alaska Airlines
01.2018 - 03.2021
LEAD HOSTESS
Ringside Steakhouse
08.2016 - 09.2018
-Travel Agent license
-Barre certification
-Oregon and New Zealand Liquor License
-Oregon and New Zealand Drivers License
-Oregon Food handlers card
-CPR certification
Portland State University
Portland Community College
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