Emalina Fiek

Seasoned customer service professional with a strong ability to prioritize tasks and manage multiple responsibilities in dynamic settings. Demonstrated success in team collaboration to meet and exceed business goals. Notable for effectively resolving escalated customer inquiries and enhancing overall service quality.

• Visual Merchandising Specialist, Lululemon Watters Creek, Allen, Texas, 06/01/25, Present, Maintained brand consistency through meticulous attention to visual details, ensuring all visual merchandising standards were upheld across store layouts and window displays., Worked closely with store management and leadership to create cohesive merchandising strategies that supported product launches and promotional events., Took ownership of critical aspects of the role, ensuring deadlines were met and that your work was strategic and aligned with company goals., Deliver elevated guest experiences by combining product knowledge with personalized styling support., Build strong relationships with customers, creating repeat clientele and brand loyalty., Maintain visually appealing sales floor to enhance customer shopping experience and increase engagement., Proactively assist guests on the floor, answer product questions, and recommend solutions based on individual needs., Collaborate with team to ensure seamless customer service during high-traffic periods., Train team members on customer interaction standards, presentation, and brand experience., Promoted to Visual Merchandising Specialist after just two months as a part-time Educator, demonstrating quick adaptability and strong commitment to Lululemon's core values.
• Visual Merchandising Specialist, Lululemon Legacy West, Plano, Texas, 01/01/25, 06/01/25, Maintained brand consistency through meticulous attention to visual details, ensuring all visual merchandising standards were upheld across store layouts and window displays., Worked closely with store management and leadership to create cohesive merchandising strategies that supported product launches and promotional events., Took ownership of critical aspects of the role, ensuring deadlines were met and that your work was strategic and aligned with company goals., Promoted to Visual Merchandising Specialist after just two months as a part-time Educator, demonstrating quick adaptability and strong commitment to Lululemon's core values.
• Educator, Lululemon Legacy West, Plano, Texas, 10/01/24, 01/01/25, Customer Experience Excellence: Cultivate strong customer relationships by offering tailored solutions, delivering exceptional service, and creating an engaging, welcoming atmosphere on the sales floor., Provide in-depth knowledge about products (athletic apparel, accessories, etc.), including fit, function, and fabric technologies., Drive sales and exceed targets - Help meet and surpass individual and team sales goals through personalized customer interactions and expert product recommendations.
• Store Manager, Dawson + Claire, Prosper, Texas, 03/01/23, 10/01/24, Provide excellent customer service to each customer that walks in our doors-creating positive relationships and customer satisfaction by providing a welcoming environment that caters to their needs. Help style/ answer any and every question during their shopping experience., Help supervise and organize employees and all daily operations., Set monthly sales goals and organize staff development., Manage employee schedule ensuring there is always coverage at the store-front for normal operations., Manage social media platforms which involve creating and curating content mainly through Canva, engaging with followers and customers, monitoring and analyzing performance metrics, and implementing strategies to increase reach and visibility., Execute strategic partnerships with influencers and other businesses in our industry to create new events and experiences that draw in a wider audience and generate additional revenue., Oversee all inventory management., Unpack, prep, and organize all products to be put on the floor for sale., Package and ship out online orders., Merchandise the storefront with complete floor switch-ups bi-weekly., Attend the Dallas Market four times a year to stay on top of the latest trends in the industry., Manage pending orders ensuring the correct credit card is on file, and manage the ship date to the appropriate time., In charge of entering all new products into our Shopify system., Use analytics tools on Shopify to track what our best-selling products are to promote.
• Digital Project/Social Media Coordinator, Rochester Local, Rochester, Minnesota, 10/01/21, 05/01/23, Manage communication channels for https://rochesterlocal.com/ and https://twincitiesmom.com/, Plan and execute social media strategies, creating and publishing content to Instagram, Facebook, and other social channels., Oversee all customer communication on social and email channels., Create original content that engages customers through email., Create relationships with locally-owned businesses via interviews and competitive research., Conduct regular audits of all website functionalities to ensure all aspects are working properly.
• Key Holder/Social Content Creator, Ama La Vita Boutique, Rochester, Minnesota, 10/01/20, 02/01/23, Researched content ideas and help execute them on social media platforms., Organized and participated in live selling via Facebook and Instagram., Used customer service skills to assist in fashion styling and product knowledge., Conducted cash and card transactions through the POS system (Square)., Fit competitive figure skates and ballet pointe shoes., Managed new inventory as it was delivered to the storefront.