Emanoil Litvac
Westfield,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Great at keeping track of information and using device control programs. I work well around people and I am good at making sure that the person im helping always ends up with a solution.
Overview
3
3
years of professional experience
Work History
IT Technician
partnersforcommunity
Springfield, MA
07.2021 - Current
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Worked with many managing programs like MS365
- Collected, analyzed and reported on data for use in operational planning.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Set up user profiles on local machines according to established standards.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Provided technical support to users via telephone or remote access.
- Worked on setting up and teaching my coworkers on how to use their devices
- troubleshooting devices like Computers/printers/servers/routers etc..
Education
High School Diploma -
Westfield Technical Academy
Westfield, MA06-2023
Skills
- User Training
- Inventory Control Systems
- Technical Support
- Help Desk Support
- Great at keeping track of data
- Great Communication Skills
- Strive to help the company succeed
- If theres a task for me I'll get it done
Timeline
IT Technician
partnersforcommunity
07.2021 - Current
High School Diploma -
Westfield Technical Academy
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