Emanuel Mercado
Phoenix ,AZ
Summary
Experienced sales professional with a strong background in customer service and retail environments. Demonstrated ability to successfully implement skills across various tasks, ensuring the completion of all goals and responsibilities with thorough attention to detail. Committed to delivering exceptional results and providing excellent service to clients. Adept at adapting to new challenges and consistently meeting or exceeding expectations.
Overview
9
9
years of professional experience
Work History
Operations Manager
EOS Fitness
05.2022 - Current
- Directed day-to-day operations by managing Service team and coordinating entry procedures for members, guests, and staff at the gym.
- Addressed member questions and completed necessary administrative tasks.
- Task assignments adjusted according to gym management's discretion.
- Guided staff in becoming exceptional hosts and primary information source for members, guests, staff.
- Fostered loyalty and lifelong commitment among fans and exercise practitioners.
- Offered exceptional client support through resolving inquiries effectively.
- Managed and recorded payments received on accounts.
- Implemented cleaning protocols to maintain a spotless environment in the club.
- Building and equipment maintenance and safety
- Delivered consistent, friendly acknowledgments to those arriving at or departing from the facility.
- Resolved issues and ensured success for front desk personnel.
- Oversaw scheduling duties for front desk staff
Assistant Operations Manager
EOS Fitness
09.2021 - 05.2022
- Assisted Operations Manager with daily tasks, focusing on member, guest, and staff interactions.
- Performed various required administrative duties.
- Adapted responsibilities based on gym management's directives.
- Ensured consistent satisfaction by addressing inquiries and concerns promptly.
- Coordinated with financial institutions for account settlements.
- Ensured club environment stayed spotless and well-organized.
- Conducted maintenance and safety checks on buildings and equipment.
- Extended warm greetings to individuals entering through the front door.
- Trained and coached front desk staff to enhance member experience
- Oversaw inventory levels for beverages and bar supplies.
Customer Associate
Walgreens
04.2021 - 09.2021
- Sales associates at Walgreens assist customers in a variety of departments, including photo development, grocery, pharmacy, and health and beauty sections
- Walgreens customer service associates may also operate cash registers, stock shelves, and perform cleaning duties while at work
Detail
Earnhardt Peoria KIA
11.2020 - 03.2021
- Inspects cars to detect damage and to verify presence of accessories listed on invoice, such as spare tires and radio and stereo equipment
- Records description of damages and lists missing items on delivery receipt
- Parks new cars in assigned area according to model
- Assigns stock control numbers to cars, and catalogs and stores keys
- Reparks cars, following sales, to maximize use of space and maintain lot in order
Social Media Content Analyst
Cognizant Technologies
05.2019 - 02.2020
- Gained and maintained expertise in top social media products.
- Supported community by addressing inquiries with empathy and precision.
- Driven by personal commitment to advocate effectively for community needs.
- Display a strong bias to doing what’s right for our community in supporting Leading social media objectives
- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
- Respond to user inquiries with high quality, speed, empathy and accuracy
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Enforce social media terms of use by carefully monitoring reports of abuse on the site
Member Services
Planet Fitness
Surprise, AZ
05.2018 - 05.2019
- Daily tasks consist of assisting members with questions, signing up customers for memberships, run billing and other other duties assigned
- Clean assigned Sections of the facility, conduct tours and phone calls
- Record sales at current location
Team Member/Packdown
The Home Depot
Surprise, AZ
03.2017 - 04.2018
- Performed duties given in the lumberyard such as, unload lumber shipments with forklift
- Prepare outgoing shipments of concrete bags, brick and other items
- Take inventory of existing product
- Cut wood to required measurements on hack saw and panel saw
- Unloaded freight and re-stocked product
- Assisted customers with questions, out of store deliveries, cleanup and Forklift operator
Nutrition Aide
Sun Health
Sun City West, AZ
03.2016 - 12.2016
- Responsibilities consisted of daily inventory, cleaning and mopping both dining rooms and kitchens
- Ensuring residents receive correct diet and prepare meals according to diet
- Preparing and setting up dining rooms, utensils and ingredients and performing other duties assigned
Education
Diploma -
Valley Vista High School
Surprise, AZ05.2017
Skills
- Reliable
- Punctual
- Team Player
- Self-Motivated
- Fast Learner
Timeline
Operations Manager
EOS Fitness
05.2022 - Current
Assistant Operations Manager
EOS Fitness
09.2021 - 05.2022
Customer Associate
Walgreens
04.2021 - 09.2021
Detail
Earnhardt Peoria KIA
11.2020 - 03.2021
Social Media Content Analyst
Cognizant Technologies
05.2019 - 02.2020
Member Services
Planet Fitness
05.2018 - 05.2019
Team Member/Packdown
The Home Depot
03.2017 - 04.2018
Nutrition Aide
Sun Health
03.2016 - 12.2016
Diploma -
Valley Vista High School