Emanuel Rivera
Miami,FL
Summary
Dynamic and customer-focused sales associate and event server with experience at AutoZone, Walmart, Boss Burger and Brew, and Constellation. Skilled in customer service, relationship building, cash handling, inventory management, food and beverage service, and supporting high-volume events, including Formula 1. Known for strong communication, teamwork, adaptability, and maintaining professionalism in fast-paced environments. Reliable, outgoing, and committed to creating positive customer experiences while achieving business goals.
Overview
3
3
years of professional experience
Work History
Server
Constellation
Miami
09.2024 - Current
- Provided professional food and beverage service at corporate, private, and large-scale events.
- Served guests during the recent Formula 1 event while maintaining efficient and courteous service in a fast-paced environment.
- Collaborated with event staff to support smooth event operations and guest satisfaction.
- Managed multiple responsibilities, including order service, cleanliness, and guest requests during high-volume events.
Sales Associate
AutoZone
Lauderdale Lakes, USA
08.2024 - Current
- Engaged with customers to build rapport and foster repeat business opportunities.
- Learned inventory management techniques to support stock replenishment efforts.
- Adapted quickly to changing store environments and customer needs during peak hours.
- Participated in training sessions to develop product knowledge and sales skills efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server
Boss Burger and Brew
Miami, USA
11.2023 - 07.2024
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food pairing recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely order delivery and quality standards.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Processed payments accurately, ensuring swift transaction completion for customers.
- Managed multi-tasking responsibilities during peak hours, improving overall service speed.
Sales Associate
Walmart
Pembroke Pines, USA
04.2023 - 10.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of sales promotions to effectively communicate offers to customers.
- Collaborated with team members to organize merchandise displays for optimal presentation.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
Education
High School Diploma -
Charles W. Flanigan
Pembroke PinesSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Event coordination
- Customer engagement
- Problem solving
- Team collaboration
Timeline
Server
Constellation
09.2024 - Current
Sales Associate
AutoZone
08.2024 - Current
Server
Boss Burger and Brew
11.2023 - 07.2024
Sales Associate
Walmart
04.2023 - 10.2023
High School Diploma -
Charles W. Flanigan