Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emanuel Rodriguez

Brook Park

Summary

Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace. Detail oriented and dedicated to providing a clean and safe work environment.

Overview

22
22
years of professional experience

Work History

Shift Lead

Dunkin
01.2015 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

Store Manager

RadioShack
08.2003 - 01.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

High School Diploma -

John Marshall
Cleveland, OH
06-2001

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Workplace safety
  • Shift leadership
  • Decision-making capacity
  • Team leadership
  • Flexible schedule
  • Maintain a clean and safe work environment

Timeline

Shift Lead

Dunkin
01.2015 - Current

Store Manager

RadioShack
08.2003 - 01.2012

High School Diploma -

John Marshall

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