Emanuel Salazar
The Bronx
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Housekeeper
Supreme Cleaning Inc.
New York
07.2019 - 03.2021
- Maintained cleanliness and organization in residential and commercial spaces.
- Utilized cleaning supplies and equipment safely and effectively.
- Followed detailed cleaning schedules for various client locations.
- Maintain supply storage clean organized and inventory
Passenger Service Agent
DGS Delta Global Services
Queens
03.2017 - 03.2021
- Provided exceptional customer service to passengers during check-in and boarding processes.
- Assisted passengers with baggage handling and ensured compliance with security regulations.
- Coordinated flight information updates and communicated changes to passengers promptly.
- Collaborated with team members to maintain efficient airport operations and passenger flow.
- Managed lost luggage inquiries and facilitated claims processing for affected passengers.
- Utilized airport software systems for ticketing, boarding passes, and baggage tracking.
- Resolved passenger issues effectively while maintaining a positive travel experience at all times.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
Passenger Service Agent
Swissport International Inc, JFK Airport
Queens
05.2017 - 05.2020
- Provided exceptional customer service to passengers during check-in and boarding processes.
- Assisted passengers with baggage handling and ensured compliance with security regulations.
- Coordinated flight information updates and communicated changes to passengers promptly.
- Managed lost luggage inquiries and facilitated claims processing for affected passengers.
- Provide service to multiple airlines, such as Qatar airways, Egypt airlines, Emirates, etc
Manager/server
Mamajuana cafe
New York
02.2009 - 05.2017
- Managed daily operations and ensured smooth service in a fast-paced restaurant.
- Trained and supervised staff to maintain high service standards and efficiency.
- Coordinated staff schedules to optimize coverage during peak dining hours.
- Oversaw inventory management, ensuring stock levels met operational needs.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained compliance with health and safety regulations in restaurant operations.
- Developed menus in collaboration with chefs to align with customer preferences.
Education
Martin Luther King Jr High School
New York , NySome College (No Degree) - Liberal Arts And Sciences
Borough of Manhattan Community College
New York, NYSkills
- Cleaning techniques
- Room maintenance
- Safety protocols
- Supply organization
- Time management
- Team collaboration
- Customer service
- Bilingual (English/Spanish)
Timeline
Housekeeper
Supreme Cleaning Inc.
07.2019 - 03.2021
Passenger Service Agent
Swissport International Inc, JFK Airport
05.2017 - 05.2020
Passenger Service Agent
DGS Delta Global Services
03.2017 - 03.2021
Manager/server
Mamajuana cafe
02.2009 - 05.2017
Martin Luther King Jr High School
Some College (No Degree) - Liberal Arts And Sciences
Borough of Manhattan Community College