Emara Lee Alvarez Pina
Port Richey,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining appointment processes at Humanitary Medical Center. Expert in cash handling and customer service, demonstrated by improved repeat business at CVS Pharmacy. Excelled in fostering a safe and respectful work environment, showcasing strong time management and verbal communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Humanitary Medical Center
02.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Cashier Supervisor
CVS Pharmacy
07.2021 - 08.2022
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Cashier Supervisor
McDonald's
11.2019 - 12.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
Education
High School Diploma -
Leto High School
Tampa, FL05.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Scheduling appointments
Certification
phlebotomist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Humanitary Medical Center
02.2023 - 04.2024
Cashier Supervisor
CVS Pharmacy
07.2021 - 08.2022
Cashier Supervisor
McDonald's
11.2019 - 12.2020
High School Diploma -
Leto High School
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