E Marcie Guice
Henderson,NV
Summary
Dynamic flight attendant with a proven track record at United Airlines, excelling in customer service and safety protocols. Recognized for enhancing passenger satisfaction through attentiveness and professionalism. Skilled in FAA regulations and emergency procedures, demonstrating reliability and a strong work ethic in high-pressure environments. Committed to continuous improvement and team collaboration.
Overview
20
20
years of professional experience
Work History
Flight Attendant
United Airlines
10.2015 - Current
- Assisted with safety demonstrations and emergency procedures to ensure passenger understanding.
- Provided exceptional customer service by responding promptly to passenger inquiries and needs.
- Collaborated with cabin crew to maintain a clean and organized cabin environment during flights.
- Learned onboard service protocols, including food and beverage preparation and distribution.
- Engaged in continuous learning of airline policies and procedures to improve overall performance.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Flight Attendant
Continental Airlines
03.2006 - 10.2015
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Education
Master of Arts - Creative Writing
University of Denver
Denver, COSkills
- Customer service
- Work ethic
- Reliability and punctuality
- Professional appearance
- Safety and emergency procedures
- Leadership skills
- FAA regulations
- Attention to detail
Affiliations
AFA flight attendant grievance rep for 3 years
Timeline
Flight Attendant
United Airlines
10.2015 - Current
Flight Attendant
Continental Airlines
03.2006 - 10.2015
Master of Arts - Creative Writing
University of Denver
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