Emari Ford
Brooklyn
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Five Guys
Brooklyn
07.2015 - Current
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted testing of software and systems to ensure quality and reliability.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Implemented quality control measures to uphold company standards.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
Education
GED -
Cuny Fatherhood Program At Lagaurdia
31-10 Thomson Ave, Long Island City, NY 1110107-2022
Skills
- Employee training
- Quality control
- Point-of-sale systems
- Customer service
- Conflict resolution
- Team building
- Customer relationship management
- Recruiting and interviewing
- Performance reviewing
- Coaching and mentoring
- Effective communication
- Multitasking and organization
- Sales reporting
- Policy enforcement
Certification
Safe Serve Food Handlers
New York City Food Safety Handlers
Five Guys manager Certification
Languages
English
Professional
Timeline
Assistant Manager
Five Guys
07.2015 - Current
GED -
Cuny Fatherhood Program At Lagaurdia
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