Emarivy Leony Perez

Core Qualifications

• Coordinated patient check-in, registration, and insurance verification using electronic health record systems.
• Updated demographic and coverage information and ensured HIPAA-compliant handling of protected records.
• Resolved patient inquiries regarding billing, referrals, and account status with professionalism and accuracy.
• Maintained accurate demographic, demographic, and coverage updates while safeguarding HIPAA-compliant records.
• Patient Registration & Admissions
• Insurance Verification
• Medicare & Medi-Cal Eligibility Review
• Financial Assistance Programs (HPE Applications)
• Patient Demographic Verification
• Medical Documentation
• HIPAA Compliance
• Customer Service Excellence
• Co-Pay Collection
• Multitasking in Fast-Paced Environments
• Team Collaboration
• Conflict Resolution

• Resident support was delivered across daily group home routines and program activities. Personal care needs were met through assistance with bathing, dressing, and grooming.
• Daily schedules and resident activities were coordinated to support program flow.
• Program records were kept complete, accurate, and current.
• Meals were prepared, groceries were purchased as needed, and cleanup was completed after meal service.
• Individuals were transported and accompanied to appointments, recreation, shopping, and other scheduled activities. Reports were completed when requested by supervisor.
• Shift coverage was provided as needed to support program operations.
• Home cleanliness and program equipment condition were maintained for sanitary living conditions. Staff meetings were attended as required by supervisor.
• Household responsibilities, including grocery shopping, laundry, cleaning, and related duties, were carried out to support program welfare.
• Medication administration, replenishment, repackaging, and documentation were supported.
• Coordination with case managers and care providers supported resident planning and quality of life.
• Resident service plans were reviewed to align programming with expected outcomes.
• Support was provided for verbally and physically aggressive individuals while maintaining compliance with human rights regulations. Additional duties were completed as assigned by immediate supervisor.
• Created plans and communicated deadlines to ensure projects were completed on time
• Managed team of 12 employees, overseeing hiring, training, and
  professional growth of employees