Elyssa Bishop
Livermore,CA
Summary
Enthusiastic and versatile education professional with 20+ years experience serving students, families and educators. Excellent communication and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Customer Success/Operations Manager
Learnfully
07.2023 - Current
- Oversee school sales operations, including partnerships and outreach.
- Manage complex schedules and calendars while pairing education specialists with students.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximize overall company performance by monitoring daily activities and mentoring education specialists.
- Reduced financial inconsistencies while assessing and verifying billing invoices and student subscriptions.
- Streamlined operations systems, improving customer experience and increasing customer retention.
Director of Admission
Valley Montessori School
05.2016 - 07.2023
- Designed and implemented forward-thinking and strategic enrollment management program.
- Led large and small group tours, both in person and virtual.
- Planned and executed wide variety of admissions events with a focus on recruitment and community building.
- Increased inquiries and enrollment numbers through improved promotional approaches, recruitment strategies and community engagement.
- Collaborated with marketing and communications team to develop outreach strategies in accordance with organizational goals and within budgetary guidelines.
- Managed tuition assistance program-outreach, budgeting, and awards.
Independent Contractor (Web Design and Marketing)
Keys School
06.2015 - 05.2016
- Created and edited content for school's website while focusing on meeting needs of both prospective and current parents.
- Evaluated local education trends to understand competitive environments and assess current strategies.
- Reviewed and revised scope and sequence of school curriculum and transferred to CMS.
Assistant Director of Admission
Keys School
07.2008 - 06.2015
- Supported positioning and strategic marketing of school and its programs.
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Developed online and print communications to attract and retain mission-appropriate students and families.
- Conducted all aspects of admissions process including group tours, interviews and assessments.
- Managed admission database
Kindergarten Teacher
Keys School
08.2004 - 06.2008
- Designed and implemented inquiry-based kindergarten curriculum focused on meeting the individual needs of students while focusing on core subjects of language arts and math.
- Organized and led a variety of field trips, including annual parent and child overnight camping trip.
- Maintained consistent and thorough communication with parents through weekly newsletters, student portfolios, and parent teacher/conferences.
- Supported school’s admission goals by conducting open house presentations to large groups of prospective parents and designed effective, age-appropriate student assessments.
- Reviewed and reported on school-wide social studies curriculum as a member of school's CAIS Accreditation Committee.
Education
Bachelor of Arts - Liberal Studies/Education
Notre Dame De Namur University
Belmont, CA12.2004
Associate of Arts - Liberal Arts/Early Childhood Education
West Valley College
Saratoga, CA05.2001
Skills
- Community Engagement/Events
- Relationship Building
- Creative Problem-Solving
- Detail Oriented
- Scheduling/Calendaring
- Staff Management
- Customer Service and Support
- Microsoft Office/G-Suite
Timeline
Customer Success/Operations Manager
Learnfully
07.2023 - Current
Director of Admission
Valley Montessori School
05.2016 - 07.2023
Independent Contractor (Web Design and Marketing)
Keys School
06.2015 - 05.2016
Assistant Director of Admission
Keys School
07.2008 - 06.2015
Kindergarten Teacher
Keys School
08.2004 - 06.2008
Bachelor of Arts - Liberal Studies/Education
Notre Dame De Namur University
Associate of Arts - Liberal Arts/Early Childhood Education
West Valley College
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