EMBER SOTHISOM
West Covina,CA
Summary
Seeking a server position where I can utilize my experience and personable approach to enhance customer satisfaction.
Dedicated and customer-focused server with a proven track record of delivering exceptional service in fast-paced dining environments. Skilled at building rapport with guests, anticipating their needs, and ensuring a memorable dining experience. Adept at multitasking, problem solving, and working efficiently in team-oriented settings. Passionate about providing outstanding hospitality while maintaining high standards of cleanliness, professionalism, and efficiency.
Overview
4
4
years of professional experience
Work History
Server
Mikomi Sushi
Monrovia, CA
07.2024 - Current
- Provide attentive and friendly service to guests, ensuring an exceptional dining experience.
- Take accurate orders and relay them efficiently to the kitchen staff.
- Handle special customer requests, including dietary restrictions and menu modifications.
- Process payments, manage cash and credit card transactions, and ensure coder accuracy.
- Maintain a clean and organized work area, adhering to health and safety guidelines.
Head Server
Lemon Tree Cafe and Restaurant
Rancho Cucamonga, CA
09.2024 - 05.2025
- Greet guests promptly and ensure they receive excellent service throughout their visit.
- Guide customers through the menu, providing recommendations and answering inquiries.
- Handle large parties efficiently while maintaining high-quality service standards.
- Work collaboratively with kitchen and bar staff to ensure timely food and beverage delivery.
- Assist with restaurant cleanliness, table setup, and post-service breakdown.
- Managed table assignments and coordinated guest seating efficiently.
- Assisted in inventory management of supplies and equipment.
Server
Sabaidee
Rancho Cucamonga, CA
01.2024 - 07.2024
- Coached and mentored employees, providing constructive feedback and career guidance.
- Trained new hires in cash register operation, stock procedures, and customer service best practices.
- Built strong relationships with customers by offering personalized assistance.
- Engaged customers in professional dialogue to identify their needs and recommend suitable products.
- Collaborated with fellow sales team members to achieve sales targets and maintain store efficiency.
- Resolved customer complaints effectively to maintain a positive dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Shift Lead Server
Pholicious
Victorville, CA
03.2022 - 12.2023
- Set up the dining area to meet hospitality and service standards.
- Assisted guests with menu inquiries, ingredient details, and allergy accommodations.
- Ensured food safety protocols were met through proper handling and sanitation.
- Addressed customer needs, including special meal requests and modifications.
Education
Some College (No Degree) - Nursing
Chaffey College
Rancho Cucamonga, CASkills
- Service & Hospitality
- Fast Paced Environments
- Communication Skills
- Teamwork
- POS System & Cash
- Knowledge of Food
- Safety & Sanitation
- Time Management
- Multitasking
- Adaptability
- Conflict resolution
Timeline
Head Server
Lemon Tree Cafe and Restaurant
09.2024 - 05.2025
Server
Mikomi Sushi
07.2024 - Current
Server
Sabaidee
01.2024 - 07.2024
Shift Lead Server
Pholicious
03.2022 - 12.2023
Some College (No Degree) - Nursing
Chaffey College