Emberlina Miller
Los Angeles,CA
Summary
Detail-oriented professional with expertise in managing high-profile client relations. Proven ability to enhance customer satisfaction through exceptional service, efficient scheduling, and effective problem-solving.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Andy Lecompte Salon
Los Angeles, CA
04.2024 - Current
- Managed appointment booking and coordination for a team of stylists servicing celebrity and high-profile clientele, maintaining strict confidentiality.
- Handled high-volume, complex scheduling using Boulevard software, resolving last minute changes for high-priority appointments.
- Trusted to manage appointments and guest relations.
- Managed front desk operations, ensuring efficient check-in and appointment scheduling for clients.
- Assisted clients with inquiries, providing exceptional customer service and enhancing client satisfaction.
- Maintained inventory of salon products, ensuring availability for client needs and reducing shortages.
Sales Lead
ALOHA Collection
Malibu, CA
04.2024 - 08.2024
- Mentored Team members, enhancing product knowledge and customer engagement strategies.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Kept detailed records of daily activities through Square and Microsoft Teams database.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
- Achieved or exceeded company-defined sales quotas.
Public Relations Assistant Intern
La Presse PR
New York, NY
09.2022 - 05.2023
- Managed VIP seating charts and assisted with check-in for high-profile fashion editors, influencers, and press.
- Supported senior PR staff with event planning, including venue coordination, vendor management, and front-of-house logistics.
- Contributed to the development of comprehensive PR strategies, aligning with client goals and objectives.
- Supported event planning and execution for successful launches and promotional events.
Education
No Degree - Psychology With Minor in Fashion Marketing
Marymount Manhattan College
New York, NYSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Initiative-taking
- Confidentiality handling
Timeline
Front Desk Receptionist
Andy Lecompte Salon
04.2024 - Current
Sales Lead
ALOHA Collection
04.2024 - 08.2024
Public Relations Assistant Intern
La Presse PR
09.2022 - 05.2023
No Degree - Psychology With Minor in Fashion Marketing
Marymount Manhattan College