Emelia Akinlotan
Stafford,VA
Summary
Dynamic and results-oriented professional with a proven track record at H&M Company USAInc, excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and loyalty through effective communication and teamwork. Skilled in handling financial transactions with accuracy, showcasing exceptional multi-tasking strengths. Achieved significant improvements in customer engagement and operational efficiency.
Overview
3
3
years of professional experience
Work History
Sales Associate
H&M Company USAInc
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Publix
01.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate Of Baccalaureate Studies - Communications
Palm Beach State College
Lake Worth, FLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Multi-tasking strength
- Goal oriented
- Exceptional customer service
Timeline
Sales Associate
H&M Company USAInc
10.2024 - Current
Cashier
Publix
01.2022 - 09.2022
Associate Of Baccalaureate Studies - Communications
Palm Beach State College
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