Emelia Bowie
Stony Brook,NY
Summary
I grew up in Maine and went through COVID-19 quarantine in high school. When school was canceled I was forced to take on a larger roll at the restaurant as a result of the deficits in employees after deciding to collect unemployment. I was 17 managing an entire restaurant. I faced adults unwilling to work under me, I handled unruly customers unwilling to abide by mask mandates, I handled employees quarantining and last minute cancellations, and going from take out to dine in, and back in forth abiding by recommendations. Converting a Fine Dining, five course, destination restaurant into a fully takeout restaurant in two weeks, while loosing 85% of all employees and deciding what I wanted to do after high school, all during a pandemic was not easy.
Overview
6
6
years of professional experience
Work History
Dining Room Manager
The Sedgley Place
Greene, ME
11.2017 - Current
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floor plans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and take down for special events.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
Hostess
The Cheesecake Factory
Smithtown, NY
10.2021 - 12.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Informed servers of newly seated parties for speedy service.
- Recorded available tables after seating each party using specialized seating software.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Host
Davincis
Lewiston, ME
02.2019 - 11.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for front counter.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Recorded available tables after seating each party using specialized seating software.
- Used cash registers and credit card machines to cash out customers.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Education
High School Diploma -
Leavitt Area High School
Turner, ME06.2021
Skills
- Database Interface and Query Software
- Anticipating Problems
- Back of House Management
- Monitoring Food Preparation
- Multi-tasking
- Money Handling
- Problem Solving
- Scheduling Staff
- Managing Deliveries
- Coaching and Mentoring
Photography
I had always been completely intrigued at the Idea of being able to capture people raw, and unfiltered in their best moments. Senior year of high school I launched my own website and business and was getting paid for weddings, family portraits, and senior photos.
Timeline
Hostess
The Cheesecake Factory
10.2021 - 12.2022
Host
Davincis
02.2019 - 11.2019
Dining Room Manager
The Sedgley Place
11.2017 - Current
High School Diploma -
Leavitt Area High School