Emely Castillo
Pasadena
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Phoenix Practice Solutions
08.2023 - Current
- Managed multi-line phone system remotely, directing calls to appropriate departments efficiently.
- Coordinated appointment scheduling for patients, ensuring optimal calendar management.
- Maintained accurate patient records, enhancing data retrieval and confidentiality protocols.
- Assisted with billing inquiries, providing clear information and resolving issues promptly.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls for 20 departments, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Orion Medical
Houston, TX
01.2023 - 04.2023
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Office Administrative Assistant
Next Step Transition Center
Houston, TX
08.2021 - 01.2023
- Managed scheduling and calendar organization for executives, ensuring efficient time management.
- Assisted in developing training materials for new employees, contributing to smoother onboarding processes.
- Maintained inventory of office supplies, optimizing procurement processes for cost savings.
- Prepared reports and presentations for meetings, enhancing decision-making with accurate data compilation.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Front Desk Receptionist
Women's Health Specialists
Pasadena, TX
09.2017 - 10.2019
- Developed patient greeting process, improving overall guest experience and satisfaction rates.
- Streamlined check-in/check-out procedures, increasing workflow efficiency in busy periods.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TXSkills
- Customer service
- Bilingual
- Medical Terminology
- Multi-line telephone systems
- Time management
- Telephone etiquette
- Data entry
- Team collaboration
- Verbal and written communication
- Administrative skills
- Office organization
- File organization
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Phoenix Practice Solutions
08.2023 - Current
Front Desk Receptionist
Orion Medical
01.2023 - 04.2023
Office Administrative Assistant
Next Step Transition Center
08.2021 - 01.2023
Front Desk Receptionist
Women's Health Specialists
09.2017 - 10.2019
High School Diploma -
Sam Rayburn High School