Emely Duran
Wenatchee,WA
Summary
Dynamic and detail-orientated recent graduate with a bachelor's degree in Political Science and a double minor in Spanish and Sociology. Offering years of solid skills in customer service and resilience to handle the challenges of fast-paced professional environments.
Overview
6
6
years of professional experience
Work History
Clinic Patient Access Specialist
Confluence Health
01.2020 - Current
- Assist with patient intakes, such as collecting and verifying patient information, and coordinating and scheduling appointments, including follow-ups, referrals, and specialist consultations. Along with ensuring accurate data entry into medical records systems.
- Review confidential agreements and information such as maintaining accurate and up-to-date patient records, ensuring confidentiality, and compliance with healthcare regulations such as HIPAA and pain management contracts.
- Collaborate and communicate with clinical staff such as healthcare providers, medical assistants, and nurses, to ensure smooth and efficient clinic operations including timely processing of orders for tests, treatments, and procedures.
- Providing high-quality customer service by greeting patients, managing phone calls, and resolving any issues related to patient access and services. Communicating with patients regarding appointment details, and billing information, and addressing any questions or concerns they may have.
- Ensuring compliance with healthcare laws, regulations, and clinic policies.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Sales Associate
Macys Department Store
03.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Education
Bachelor of Arts - Political Science
Washington State University
Pullman, WA05.2024
Skills
- Front Desk Operations
- Patient Intake
- Customer Service
- Research
- Outbound Calling
- Word Processing
- Registration and Scheduling
- Spanish Fluency
- Multitasking and Organization
- Documentation accuracy
Languages
Spanish
Native or Bilingual
Timeline
Clinic Patient Access Specialist
Confluence Health
01.2020 - Current
Sales Associate
Macys Department Store
03.2018 - 08.2021
Bachelor of Arts - Political Science
Washington State University
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