Emely Garcia
Houston,TX
Summary
To obtain a customer service position utilizing the following; an unwavering commitment to excellence, with the ability to understand the customer’s needs, work independently, and always go above and beyond what is expected. Self-starter & continues to maintain professionalism at all times, a true people person, with strong work ethics
Overview
11
11
years of professional experience
Work History
Travel Agent
VacationsToGo
01.2023 - 03.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Leasing Consultant
Morgan Group
09.2020 - 07.2021
- Resolved resident complaints and maintained accurate records of action taken
- Greeted, pre-qualified and followed up with prospective tenants
- Conducted apartment tours, answered questions and highlighted selling features and benefits of the property
- Collected rent from residents, application fees and deposits and kept accurate record of all financial transactions
- Coordinated move-ins and move-outs
- Assisted with office organization and maintained organized resident file
- Wrote work order requests and followed-up with residents
- Recruited new residents through website advertising and marketing.
Leasing Consultant
The Finger Companies
05.2017 - 06.2020
- Resolved resident complaints and maintained accurate records of action taken
- Greeted, pre-qualified and followed up with prospective tenants
- Conducted apartment tours, answered questions and highlighted selling features and benefits of the property
- Collected rent from residents, application fees and deposits and kept accurate record of all financial transactions
- Coordinated move-ins and move-outs
- Assisted with office organization and maintained organized resident file
- Wrote work order requests and followed-up with residents
- Recruited new residents through website advertising and marketing
- Completed monthly market surveys and weekly management reports.
Assistant Manager
Richfield Real Estate
01.2016 - 05.2017
- Communicated with residents to resolve rental, management, and maintenance issues
- Coordinated all residents events, activities, and newsletters (example: movie night, Saturday lease spectacular, holiday light contest, toys for tots drive, balcony contest)
- Reduced Delinquency from 6% to 0.0%, increased occupancy from 87% to 98%
- Worked closely with managers to assist with resident maintenance issues
- Provided excellent customer service, maintained resident records
- Coordinated the apartment make-ready process, leased apartments to prospective residents and managed the sales process from start to finish
- Collected rents, secured bank deposits, processed apartment security deposits and managed accurate application files
- Assisted Property Manager on Accounts Payable, vendor scheduling, ordering maintenance supplies and weekly owner's reports.
Leasing Consultant
Richfield Real Estate
04.2013 - 01.2016
- Greeted, pre-qualified and followed up with prospective tenants
- Conducted apartment tours, answered questions and highlighted selling features and benefits of the property
- Performed detail analysis of target markets and developed successful marketing strategies
- Completed monthly market surveys and weekly management reports
- Processed and verified applications in a timely manner which increased successful rentals.
Education
Skills
- Travel industry expertise
- Administrative tasks
- Client Relationship Building
- Marketing
- Customer Service
- Microsoft Office
- Travel Planning
- Data Entry
- Active Listening
- Event Planning
- Payment Processing
- Customer Referrals
- Basic Mathematics
References
- Darrian Stanley, (281) 876-7857
- Andrew Esparza, (832) 686-3239
- Erica Hernandez, (832) 348-9884
- Jeanette Kalef, (832) 503-0246
Languages
Spanish
Native or Bilingual
Timeline
Travel Agent
VacationsToGo
01.2023 - 03.2024
Leasing Consultant
Morgan Group
09.2020 - 07.2021
Leasing Consultant
The Finger Companies
05.2017 - 06.2020
Assistant Manager
Richfield Real Estate
01.2016 - 05.2017
Leasing Consultant
Richfield Real Estate
04.2013 - 01.2016